Empower Your CX with Engagely.ai's Drag and Drop Chatbot Builder Platform

Engagely.ai

Empower Your CX with Engagely.ai's Drag and Drop Chatbot Builder Platform

Simplified Bot Building Process

Engagely.ai offers a seamless drag-and-drop bot builder platform that provides users with full control over the chatbot building process without the need for coding. This simplifies the creation of fully-functional bots from scratch, allowing users to define trigger points, actions, and conditions easily. By eliminating the necessity to write any code, Engagely ensures that automation becomes accessible and convenient for users.

Intuitive Chatbot UI Design

The chatbot UI design within Engagely.ai is user-friendly and intuitive, catering to users with various levels of experience. This design ensures that users can create bots without prior technical knowledge or bot-building experience. With the ability to apply filters to match customer journeys seamlessly, Engagely drives natural conversations regardless of the complexity of the user journey. Users can build chatbots across multiple channels and languages, going live in just a few days.

Efficient Information Structure

Engagely.ai provides a process tree feature that allows users to structure information efficiently through a simple drag-and-drop interface. Additionally, the platform includes a FAQ section to address routine queries. Its core foundation revolves around intent and entity mapping to defined use-cases, empowering users to categorize and analyze queries effectively. Unanswered queries are intelligently redirected to the relevant categories for an expected response.

Personalized Customer Engagement

With Engagely.ai's customer engagement feature, users can configure personalized messages based on customer behavior on their website. By utilizing the conversational engagement module, users can define specific interactions based on user intent, facilitating personalized engagement to enhance product recommendations and sales. The platform also offers customization options for the bot appearance and supports over 120 languages to cater to diverse customer preferences.

Seamless Integrations and Deployment

Engagely.ai allows seamless integration of databases and APIs, enabling users to store and access critical customer information for various purposes. Whether deploying on-cloud, on-premises, or through hybrid models, Engagely provides easy deployment scripts for clients to embed bots on their websites effortlessly. The platform ensures smooth integration with third-party applications, enhancing operational efficiency.

CSAT Management for Enhanced Customer Experience

Engagely.ai's CSAT section focuses on monitoring and improving customer satisfaction levels by collecting feedback and ratings. By providing updates, triggers, alerts, and access controls, the platform enables users to track CSAT responses effectively. Metrics like Average Customer Satisfaction, Total CSAT Responses, Satisfactory and Unsatisfactory Interactions offer insights into customer feedback, facilitating continuous improvement in customer experience.

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