Enhancing Customer Experience with Engagely's Unified Communication Cloud

Engagely.ai

Enhancing Customer Experience with Engagely's Unified Communication Cloud

Empowering Seamless CX Across Channels

Engagely's Unified Communication Cloud empowers businesses to support their customers effortlessly across modern enterprise channels and devices. By ensuring flawless consistency and efficiency, this AI-powered solution leads to a 40% improvement in CSAT, 30% boost in agent productivity, 65% enhancement in query resolution, and a 75% reduction in costs.

Unified Window Console for Enhanced Interaction

Engagely's Unified Window Console integrates multiple systems to offer agents a unified view of CRM and contact center platforms. This removes the need for toggling between various windows, enabling omnichannel interaction with customers seamlessly. The console also provides a single platform view for analytics, empowering informed decision-making for better business outcomes.

Real-Time Language Translation and AI-Driven Recommendations

The Unified Communication Cloud features real-time language translation, ensuring conversations are accurately translated into customers' preferred languages. Additionally, Engagely's NLP engine provides AI-driven recommendations for personalized responses, enhancing customer engagement. Agents can utilize peer connect for complex queries, where internal groups can be created in real-time to seek support from qualified peers or supervisors.

Proactive Customer Engagement for Tailored Experiences

Engagely's Unified Communication Cloud enables proactive customer engagement through tailored messages enriched with multimedia elements such as audio, video, images, and gifs. Agents benefit from continuous on-screen guidance, canned responses for efficient communication, rich message formats reflecting brand identity, and additional features like dispositions, notes, advanced analytics, and supervisor alerts, enhancing the support experience.

Industries Served and Success Stories

Engagely caters to various industries including banking, insurance, financial services, securities, telecom, healthcare, and more. Success stories highlight how Engagely has enhanced customer engagement, improved lead generation rates, and delivered value-based solutions in sectors such as insurance and retail broking houses.

Innovative Solutions and Product Offerings

The Engagely Unified Communication Cloud is part of a suite of products that includes Automation Cloud, Contact Center Cloud, Analytics Cloud, and Real-Time Agent Assist. With advanced features like proprietary NLP engine, drag & drop analytics, and seamless integrations, Engagely's solutions cater to a wide range of industries, empowering businesses to streamline customer interactions.

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