Revolutionize Customer Experience with Engagely.ai CX Automation

Engagely.ai

Revolutionize Customer Experience with Engagely.ai CX Automation

Augmented CX Automation with Generative AI

Engagely.ai provides an omnichannel CX automation solution that enhances customer interactions by bringing IVAs (Intelligent Virtual Assistant) closer to human-like experiences. This results in extremely natural and seamless customer interactions, meeting the expectations of modern consumers.

Key Benefits of CX Automation

With Engagely's CX automation solution, businesses can achieve remarkable performance in customer support: 85% automation of CX workflow, 25-30% improvement in agent productivity, 35-40% increase in CSAT, and a 70% reduction in costs. These metrics highlight the effectiveness and efficiency of Engagely's solution in improving customer experience.

Signposts for a Modern Customer Journey

Engagely facilitates a modern customer journey through five key signposts: Connect, Engage, Assist, Delight, and Retain. By offering 24/7 customer support across 35+ enterprise channels and 120+ languages, driving conversational engagement, anticipating customer needs, boosting CSAT, and improving customer retention, Engagely ensures a comprehensive and satisfactory customer experience.

Engagely's Voice, Chat, and Email Bots

Engagely's Voice Bot, Chatbot, and Email Bot cater to modern business communication challenges by enhancing customer and employee satisfaction through intelligent automation. These bots provide seamless intelligence and a self-serve approach, ensuring a personalized and efficient customer interaction experience.

AI-Powered Voice Bot Capabilities

Engagely's Voice Bot offers automated inbound-outbound calling, interactive conversations, live product inquiries, reminders, and notifications. By handling customer queries tactfully, guiding product inquiries, and notifying customers about relevant updates, the Voice Bot significantly improves customer engagement and service efficiency.

Transformative Features of Engagely's Automation

Engagely's automation platform features a no-code bot builder, proprietary NLP, knowledge base, easy integration, and generative AI-enabled data analysis. These features allow businesses to easily develop conversational bots, leverage advanced NLP models for intelligent responses, access a vast knowledge base for bot interactions, seamlessly integrate with existing systems, and extract actionable insights from customer data sets.

AI Automation Impact Across Industries

Engagely's AI automation delivers holistic benefits across various industries like banking, insurance, healthcare, telecom, and hospitality. By automating complex banking operations, facilitating smart payment processing, collecting reviews and feedback, and enhancing lead generation, Engagely empowers businesses to achieve operational excellence and customer satisfaction.

Empowering Customer Engagement with Engagely.ai

Engagely's suite of products, including Voice Automation, Chat Automation, Email Bot, and WhatsApp for Business, offers comprehensive solutions for customer support, engagement, and knowledge management. Businesses across industries can benefit from Engagely's AI-driven tools to streamline their operations and enhance customer experience.

Innovative Solutions for Diverse Industries

Engagely caters to a wide range of industries, including banking, financial services, insurance, travel, healthcare, ed-tech, telecom, logistics, securities, retail, ITES, and more. By providing industry-specific solutions like voice automation, chat automation, email bot, and ITSM automation, Engagely ensures tailored support for varying business needs.

Stay Ahead in Today’s Competitive Market!
Unlock your company’s full potential with a Virtual Delivery Center (VDC). Gain specialized expertise, drive seamless operations, and scale effortlessly for long-term success.

Book a Meeting to Avail the Services of Engagely.ai

Revolutionizing Customer Experience with Engagely AI Voice Automation

Transforming Customer Experience with Voice AI

In the digital age, customer experience is a key differentiator for businesses. Legacy IVRs, long waiting times, and high contact center overheads have often hindered great customer service. Engagely.ai's Voice AI solution revolutionizes customer experience by overcoming traditional IVR limitations and ushering in a new era of seamless interactions.

Read article

Enhance Your Customer Support with Engagely Email Bot

Revolutionizing Customer Support

Engagely's Email Bot offers a revolutionary solution to customer support by enabling businesses to respond to millions of customer emails simultaneously. This not only enhances customer experience but also reduces operational costs by over 40%, making it a cost-effective and efficient tool for modern businesses.

Read article

Enhancing Travel and Hospitality with Engagely.ai

AI Revolutionizing Travel & Hospitality Industry

Engagely.ai offers advanced AI automation solutions to simplify travel planning, hotel booking, ticketing, and 24/7 assistance. Global enterprises in the industry are adopting AI-based smart customer support platforms to enhance customer experience, reduce operational costs, and drive recurring bookings.

Read article

Welcome to Knowledge Base!

KB at your finger tips

Engagely.ai