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Enhance Workflow Efficiency with Enjo's Jira Cloud Integration

Connection Steps

To integrate Jira Cloud with Enjo, follow these steps: Login to the Enjo dashboard, navigate to Settings, select Apps, click on +Connect Apps, choose Jira, add a new connection, select Jira Cloud, enter your Jira URL, create a Jira App link, review and confirm the link details, add Consumer key, Consumer name, and Public key, acknowledge completion, and connect.

Settings

After connecting Jira Cloud to Enjo, access the Jira connection under Dashboard->Settings->Apps. Here, you can manage and delete the connection as needed.

User Mapping

Facilitate user mapping between Enjo and Atlassian accounts by configuring user mappings in the Enjo web app. Match Enjo users with Atlassian users to enhance collaboration within the team.

Automatic Mapping of Users

Enjo automatically maps Jira accounts to Enjo accounts based on profile matching, aiding in streamlined user management. The system can map a significant percentage of accounts, simplifying user interactions.

Guest Facilitation

Enable guest facilitation for unverified users to create and update Jira requests. Administrators can authorize Jira accounts for guest facilitation, allowing unverified users to engage using a facilitator's account.

Setup

Administrators can set up global guest facilitation by authorizing guest access in the Enjo web app under Jira settings. This enables seamless collaboration for unverified users within the Jira environment.

Personal settings

Verify your Jira account in personal settings to fully utilize Enjo features for Jira ticketing. Log in to Enjo, access Jira connection settings, verify your account, and manage your Jira account information efficiently.

Use cases

Enhance workflow efficiency by connecting Jira to Slack, Teams, or webchats for seamless ticketing and notifications. Automate ticket creation and streamline communication between Enjo and Jira for enhanced productivity.


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Enhancing Workflow Efficiency with Enjo App Integrations

Streamlined Business Connectivity

Enjo App Integrations offer seamless connectivity to various business systems, providing a centralized platform for data exchange and workflow automation. By integrating with popular tools like Jira, Confluence, Salesforce, SharePoint, and more, users can enhance productivity and collaboration across different departments.

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Enhancing Collaboration with Enjo's Confluence Server Integration

Pre-requisite: Whitelist Enjo IP addresses

Before integrating Enjo with your Confluence Server account, ensure that Enjo servers are reachable from your Confluence DC/Server host. To achieve this, you need to whitelist specific Enjo host IP addresses. For inbound connections from Enjo Servers, whitelist the IP address 44.228.165.179. For outbound connections to Enjo Servers (specifically for webhooks), whitelist the IP address 52.33.191.85 on port 443.

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Enhancing Customer Support with Enjo Answers

Overview of Enjo Answers

Enjo AI Agents leverage Enjo Answers to provide precise and consistent responses to customer queries. This built-in knowledge source consists of Question-based Answers for specific queries and Topic-based Answers for a broad range of question intents within a topic. Topic-based Answers act as fallback options when semantic search on Question-based Answers fails, allowing for configuration of responses to various questions.

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Enhancing Customer Support with Zendesk Help Center Integration by Enjo

Introduction to Enjo Zendesk Integration

Enjo offers seamless integration with Zendesk Help Center, allowing users to enhance their customer support processes and efficiency. By connecting Enjo to Zendesk, businesses can streamline their support operations and provide a more personalized experience to their customers.

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Enhancing Workflow with Enjo Jira Cloud Integration

Connection Steps

To integrate Jira Cloud with Enjo, start by logging into the Enjo dashboard and navigate to Settings -> Apps -> +Connect Apps -> Choose Jira. Follow the steps to add a new Jira cloud connection, enter your Jira URL, create a Jira App link, and complete the connection process by adding Consumer key and Public key. Once done, acknowledge the steps on the Enjo screen to establish the connection.

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