Investing in the Future
Ergobaby, founded by a new mother seeking better baby carriers, has grown into a global provider of ergonomic baby products through 700 retailers. To improve trading partner connections, Ergobaby chose Epicor EDI, leading to impressive efficiency gains.
Speeding Up Time to Market
With Epicor EDI, Ergobaby reduced partner onboarding time from 12 weeks to 6 months to just 2 to 6 weeks, enhancing speed to market significantly. The seamless integration and expert support from Epicor further accelerated the process, ensuring quick, efficient, and pleasant interactions.
On-Point Implementation
The well-managed EDI migration project, facilitated by Epicor, allowed Ergobaby to align priorities and resolve technical issues smoothly. With weekly meetings involving key stakeholders, integration with Epicor Kinetic was seamless, ensuring no data loss.
Improved Agility
Epicor EDI transformed Ergobaby's IT operations, enabling the team to focus on value-added tasks. By eliminating time-consuming processes, unexpected interruptions, and the need for additional headcount, Ergobaby's IT team became more efficient and business-focused.
Simplification and Visibility Gains
Epicor EDI not only accelerated partner onboarding but also improved error handling and visibility. The intelligent IX portal provided end-to-end tracking, streamlined communication, and simplified processes, enhancing productivity and decision-making.
Expansion on the Horizon
With plans to deploy Epicor EDI in the EU and Canada, Ergobaby anticipates resolving invoicing discrepancies and further streamlining operations. The flexible file formats, seamless API integrations, and transparent data access offered by Epicor EDI ensure future scalability and efficiency.