Enhancing IT Service Desk Efficiency with Barista Agent Co-Pilot

Espressive, Inc.

Enhancing IT Service Desk Efficiency with Barista Agent Co-Pilot

AI-Powered Assistance for IT Service Desk

Barista Agent Co-Pilot offers a range of AI-driven features to boost IT service desk efficiency. From reducing mean time to resolution (MTTR) to enhancing agent productivity, this suite of capabilities is designed to revolutionize service desk operations.

Improving Agent Productivity with Agent Co-Pilot

Organizations seeking to enhance their IT service desk productivity without escalating costs can leverage Barista Agent Co-Pilot. This suite of capabilities focuses on augmenting agent efficiency by integrating AI assistance across critical ticket-handling phases like new knowledge generation, ticket field population, language translation, and more.

Seamless Integration with Existing Systems

Agent Co-Pilot seamlessly integrates into various call center systems, including CXone, AWS Connect, Genesys, and ServiceNow's Agent Workspace. This integration eliminates the need for agents to learn or navigate through a separate UI, ensuring a smooth and efficient workflow within their existing workspace.

Key Features and Benefits

Agent Co-Pilot offers key features such as New Ticket Enrichment that predicts ticket attributes and fetches relevant knowledge, Barista Live Translation for real-time language translation, Direct Access to BaristaGPT for instant support, and Automatic Knowledge Generation to create new knowledge articles based on resolved tickets. These functionalities enhance agent capabilities, streamline issue resolution, and optimize knowledge management.

Empowering Service Desks with AI Assistance

Discover the transformative potential of Agent Co-Pilot in empowering your service desk operations. By reducing MTTR, increasing agent productivity, and improving overall efficiency, this AI-powered solution is tailored to meet the evolving demands of modern IT service desks.

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