Enhancing User Support with Espressive Barista Conversational AI Solution

Espressive, Inc.

Enhancing User Support with Espressive Barista Conversational AI Solution

Customized IT Support with Consumer-Like Engagement Channels

Atos successfully integrated Espressive Barista, a GenAI-based Conversational agent, into its Digital Workplace Experience Engagement platform. This integration allows employees to receive immediate and personalized IT support through consumer-like engagement channels, accessible from anywhere, anytime, and any device. In today's workplace, the demand for hyper-personalization and quick issue resolution has increased, making conversational experiences a necessity.

Seamless IT Support with GenAI-powered Digital Assistant

Espressive Barista Conversational AI aids first-line support agents by providing 24/7 support and automating processes to decrease mean time to resolution (MTTR). This automation enables agents to focus on more complex issues, improving overall efficiency. With over 200,000 Barista licenses enabled across Atos' Digital Workplace customers, up to 50% of IT support cases are resolved at the conversational AI level, showcasing the solution's effectiveness.

Expansion Beyond IT to HR and Other Departments

Since implementing Espressive Barista, customers have witnessed significant success, leading to the expansion of this solution beyond IT to include departments like HR. By embedding Barista's conversational AI capabilities and advanced automation, Atos furthers its commitment to delivering personalized services through its Digital Experience Engagement platform. This strategic move emphasizes Atos' focus on providing intuitive and seamless services powered by AI technologies.

Enhanced Employee Productivity and Experience

Espressive Barista leverages cutting-edge technology to resolve employee queries efficiently, offering pre-built automations for common issues like password resets and knowledge retrieval. By introducing a generative AI-based virtual agent to employees, Atos helps enhance productivity and overall employee experience. Employees can access Barista for streamlined support, leading to improved efficiency and reduced downtime.

Positive Client Feedback and Strategic Partnerships

Clients have responded positively to the partnership between Atos and Espressive, emphasizing the human-centric and innovative solutions provided by both companies. The seamless integration of Conversational AI with Atos' leading Digital Workplace platform enhances employee satisfaction and operational efficiency. The collaboration between Atos and Espressive sets new standards for IT support, offering seamless solutions to traditional challenges.

Recognition and Expertise in Digital Transformation

Atos' commitment to digital transformation is evident through its end-to-end employee experience solutions and recognition as a Leader in Gartner's Magic Quadrant for Outsourced Digital Workplace Services (ODWS). By providing tailored solutions and innovative technologies, Atos continues to drive excellence in digital workplaces, ensuring secure and efficient services for clients globally.

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Empowering Organizations with Espressive Barista: White Papers Resource

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Espressive, Inc.