Tailored Solutions for Field Service Challenges
FieldAware offers a range of client services aimed at enhancing your field service operations. With solution consulting, implementation, training & education, customer success, and customer support, FieldAware ensures that your unique business needs are met at every step of your journey. The experienced client service teams work tirelessly to provide a reliable and consistent delivery experience, focusing on efficient software installation and business process transformation.
Solution Consulting for Maximum Benefits
Selecting the right field service platform is crucial, and FieldAware's solution consultants are there to help you navigate this process. Whether you are in a specific industry with unique requirements or have a complex business structure, our team works closely with you to tailor a solution that maximizes the benefits of the field service software. This personalized approach ensures that your business can truly excel and reach new heights.
Expert Implementation for Rapid Value
FieldAware's global team of experienced professionals is dedicated to configuring, deploying, and supporting innovative field service solutions. With a customer-centric agile approach, FieldAware ensures rapid service activation, enabling clients to achieve quick time-to-value and significant ROI. By leveraging proven methodologies and industry best practices, FieldAware reduces implementation costs and risks, providing a seamless transition to your new field service solution.
Comprehensive Training & Ongoing Education
FieldAware University offers a variety of training options, including web-based training, monthly webinars, and an on-demand video library. These resources are designed to empower your team and ensure they have the necessary skills to fully utilize the field service software. With role-based training focused on Admin, Dispatch, and Field Tech, FieldAware University aims to bring you the best possible training experience, supported by a dedicated customer success team.
Dedicated Customer Success Management
FieldAware's Customer Success Managers are committed to ensuring your success from the initial stages of partnership to ongoing maturity and adoption. With a deep understanding of field service challenges, the Customer Success team works closely with you to create a blueprint for software adoption that adds value to your business. By following a customer journey approach, FieldAware helps you turn software into a vital business tool to drive growth and efficiency.
World-Class Customer Support
FieldAware goes beyond just providing technology; the team aims to be an extension of your own, offering world-class support to maximize uptime and lower Total Cost of Ownership. With a live support team available 24/7, you can quickly resolve technical issues using multiple channels. Additionally, the self-service support portal, education materials, and in-app user tours ensure you have all the resources needed for effective software utilization.
Cutting-Edge IT Development & Enhancements
FieldAware's dedication to research and development ensures that its solutions are built on the latest technologies, designed for optimal service execution. With a team of engineers focused on core platform evolution and emerging technologies, FieldAware guarantees that its technology remains up-to-date and at the forefront of innovation, providing enterprise-quality solutions to its customer base.
Strategic Partnerships for Added Value
FieldAware's managed partner program extends the value provided to customers through a network of referral partners, technical service partners, and solution extension partners. By partnering with FieldAware, customers can access complementary products and services that enhance their field service operations, offering choice, flexibility, and quality to drive maximum value from their investments.