Welcome to Knowledge Base!

KB at your finger tips

This is one stop global knowledge base where you can learn about all the products, solutions and support features.

Categories
All

Products-FieldAware

Empowering Your Field Service Journey with FieldAware Client Services

Solution Consulting

FieldAware understands that selecting a field service platform is a significant decision for any business. To facilitate this process, FieldAware provides a dedicated team of solution consultants who work closely with customers and the sales team to craft a solution tailored to meet the unique requirements of each business. These solution consultants engage personally with clients to ensure that the full benefits of FieldAware's field service software are maximized, taking businesses to the next level.

Implementation

With a global team of experienced professionals, FieldAware offers unmatched skills and expertise in configuring, extending, deploying, and supporting innovative field service solutions that align with business requirements. Through a customer-centric agile approach, clients can achieve rapid service activation, ensuring quick time-to-value, significant Return On Investment (ROI), and reduced implementation costs and risks by leveraging proven methodologies and industry best practices.

Training & Education

FieldAware University provides clients with a range of training options, including individual customer web-based training, monthly webinars covering general topics, and an on-demand video library. The training resources are role-based, focusing on critical roles such as Admin, Dispatch, and Field Tech. These resources, along with the support and customer success teams, ensure that clients have access to the necessary knowledge and skills to maximize the benefits of FieldAware.

Customer Success

FieldAware assigns dedicated Customer Success Managers to every client to ensure initial success and continued adoption and maturity. These managers work closely with clients, leveraging their deep understanding of field service challenges and the capabilities of FieldAware to guide businesses through their entire partnership lifecycle. By utilizing a customer journey approach, the Customer Success team helps clients evolve their software adoption to meet new challenges and create additional value.

Customer Support

FieldAware sees itself as an extension of the client's team, offering world-class support to maximize uptime and reduce the Total Cost of Ownership (TCO) of the software. With a live support team available 24/7, clients can quickly resolve technical or user issues. Multiple support channels, a self-service portal, access to education materials, and in-app user tours ensure that clients have all the resources and guidance they need for efficient software utilization.

IT Development & Enhancements

FieldAware prioritizes research and development to ensure its solutions remain cutting-edge and aligned with industry advancements. The company invests in a dedicated team of engineers focused on enhancing and evolving the platform while also exploring new technologies. This commitment to innovation aims to deliver robust enterprise-quality solutions that meet the evolving needs of customers.

Revolutionize Construction Field Services with FieldAware's Innovative Solutions

Enhancing Customer Service and Operational Efficiency

FieldAware provides construction field service companies with a comprehensive app that revolutionizes the way they operate. By focusing on proper maintenance of mechanical, electrical, plumbing, refrigeration, and HVAC equipment, FieldAware ensures success for building and construction field services. This innovative field service app enables companies to enhance customer service by offering a direct path to top-line growth. Through automated processes that streamline operations and increase productivity, FieldAware makes it easier for construction companies to improve comfort, functionality, efficiency, and safety for both buildings and customers.

Read article

Enhancing FieldAware Support Experience for Customers

FieldAware Support Transitioning for Improved Customer Experience

FieldAware is dedicated to building a better support experience for its customers, ensuring they receive top-notch assistance when needed. As the company undergoes a system transition, there might be temporary unavailability of support content. FieldAware apologizes for any inconvenience this may cause and encourages customers with urgent queries to use the provided form to get in touch. This proactive approach demonstrates FieldAware's commitment to maintaining high support standards even during system upgrades.

Read article

Empowering Your Field Service Operations with FieldAware Client Services

Experience Tailored Solutions

FieldAware offers powerful field service software solutions that are customized to meet the unique needs of your business. The client services provided by FieldAware are designed to ensure a quick return on investment by offering solution consulting, implementation, training, education, customer success, customer support, and IT development and enhancements. The experienced client service teams at FieldAware are dedicated to helping you overcome field service challenges and maximize the benefits of your software.

Read article

Elevate Your Facility & Property Management Business with FieldAware's Field Service App

Streamlining Facility and Property Management

FieldAware offers a comprehensive field service app tailored for property management companies, enabling them to efficiently handle daily responsibilities, adhere to regulatory standards, and maintain aging assets. Today's facility managers face increasing pressure to do more with fewer resources, making a reliable tool like FieldAware essential for enhancing service quality while controlling costs.

Read article