Experience Tailored Solutions
FieldAware offers powerful field service software solutions that are customized to meet the unique needs of your business. The client services provided by FieldAware are designed to ensure a quick return on investment by offering solution consulting, implementation, training, education, customer success, customer support, and IT development and enhancements. The experienced client service teams at FieldAware are dedicated to helping you overcome field service challenges and maximize the benefits of your software.
Comprehensive Solution Consulting
FieldAware's solution consulting involves working closely with customers to determine the best field service platform that aligns with their business requirements. The dedicated team of solution consultants ensures that the software solution is tailored to maximize the benefits and efficiency of your field service operations. By understanding the unique needs of every business and industry, FieldAware helps take your organization to the next level with their field service software.
Efficient Implementation Process
The implementation process at FieldAware is handled by a global team of experienced professionals who configure, deploy, and support tailored field service solutions. By following a customer-centric agile approach, FieldAware ensures rapid service activation for its clients. With a vast amount of experience spanning across various industries and clients, FieldAware guarantees quick time-to-value, significant return on investment, and reduced implementation costs by leveraging proven methodologies and industry best practices.
Continuous Training and Education
FieldAware University offers clients a range of training options, including individual customer web-based training, monthly webinars, and an on-demand video library. The training is role-based and focuses on critical roles like administration, dispatch, and field technicians. By combining training efforts with the customer success team, FieldAware ensures that clients have the necessary knowledge and support to optimize their field service software adoption.
Dedicated Customer Success Management
FieldAware's customer success managers work closely with clients throughout their partnership to ensure initial success and ongoing adoption of the software. The team collaborates with customers to create a blueprint for maximizing software adoption and leveraging technology investments as businesses evolve. With a customer journey approach, FieldAware's customer success team guides clients in turning software into a vital business tool, adding new value at every step.
Premium Customer Support
FieldAware provides world-class support to its clients, aiming to reduce risk, maximize uptime, and lower the total cost of ownership of the software. With a live support team available 24/7 through multiple channels like telephone, email, text, and web, clients can quickly resolve technical/user issues. Additionally, FieldAware offers self-service support portals, access to educational materials, guided in-app tours, and notifications for software updates.
Cutting-Edge IT Development
FieldAware invests significantly in research and development to ensure their field service solutions are built on the latest technologies. With a dedicated team focused on enhancing the core platform and exploring new technologies, FieldAware stays at the forefront of the industry. By offering robust enterprise-quality solutions, FieldAware aims to provide its customers with innovative and efficient field service software.
Collaborative Partnership Opportunities
FieldAware's partner program extends the value provided to customers by collaborating with referral partners, technical service partners, and solution extension partners. Through this structured program, FieldAware ensures customers have access to complementary products and services that enhance their field service operations. By partnering with FieldAware, businesses can leverage a network of experts to maximize the benefits of their field service investment.