Solution Consulting
FieldAware offers a dedicated team of solution consultants who collaborate closely with customers and the sales team to develop customized solutions that perfectly align with the unique business requirements of each organization. Recognizing that every business is distinct with industry-specific needs, our solution consultants provide personalized guidance to help maximize the benefits of FieldAware's field service software, propelling your business to new heights.
Implementation
With a global team of experienced professionals, FieldAware excels in configuring, extending, deploying, and supporting tailored field service solutions tailored to meet your business needs. By adopting a customer-centric agile approach, our team ensures rapid service activation, enabling clients to achieve quick time-to-value, significant ROI, and reduced implementation costs by leveraging proven methodologies and industry best practices.
Training & Education
FieldAware University provides comprehensive training opportunities for clients, offering individual customer web-based training, monthly webinars, and an on-demand video library. These resources cater to a range of roles, from Admin to Field Tech, ensuring that clients have access to the necessary tools and knowledge to maximize the potential of FieldAware's software. The combination of training, customer success, and support teams guarantees a seamless learning experience.
Customer Success
FieldAware's dedicated Customer Success Managers work closely with clients to ensure initial success and ongoing adoption of the platform. These experts guide customers throughout the lifecycle of their partnership with FieldAware, leveraging their deep understanding of field service challenges to offer valuable insights and assistance. By employing a customer journey approach, FieldAware aims to elevate software adoption and transform it into a pivotal business tool.
Customer Support
FieldAware's commitment to providing exceptional customer support is evident through its 24/7 live support team, offering rapid resolutions to technical and user issues. Clients have access to multiple support channels, a self-service support portal, educational materials, and in-app notifications to enhance their support experience. With a global team of experts, FieldAware ensures that clients receive world-class support to optimize their software usage.
IT Development & Enhancements
FieldAware emphasizes continuous investment in research and development to stay at the forefront of technological advancements. By focusing on mobile solutions and leveraging cutting-edge technologies, FieldAware's dedicated team of engineers ensures that the platform remains up-to-date and aligned with industry trends. This commitment to innovation enables FieldAware to deliver robust enterprise-quality solutions to its customer base.
Partners
FieldAware is dedicated to providing value to its customers through a structured partner program that includes referral partners, technical service partners, and solution extension partners. By collaborating with a network of partners, FieldAware enhances the field service experience for its customers by offering complementary products and services. This partnership ecosystem ensures that clients have access to localized expertise and a wide range of options to support their field service journey.