Solution Consulting
When selecting a field service platform such as FieldAware, it's important to have the right guidance. FieldAware boasts a team of dedicated solution consultants who collaborate with customers and the sales team to develop customized solutions that perfectly align with the unique business requirements of each client. Recognizing the diverse needs across industries and individual businesses, these consultants work closely with clients to ensure they maximize the full potential of the field service software provided by FieldAware, enabling businesses to elevate their operations to new heights.
Implementation
FieldAware's implementation process is second to none, thanks to a global team of highly skilled professionals with extensive experience in both business and technical aspects. These professionals bring top-notch expertise to the table, allowing them to configure, deploy, and support tailored field service solutions that cater to the specific needs of each business. By adopting a customer-centric agile approach, the implementation team facilitates quick service activation for clients, ensuring swift time-to-value for customer engagement and field initiatives. With a proven track record across a wide range of industries, FieldAware guarantees significant ROI, reduced implementation costs, and minimized risks through the application of best practices and methodologies.
Training & Education
FieldAware University serves as a valuable resource for clients seeking training and educational opportunities. With offerings such as individual customer web-based training, monthly webinars covering general topics, and an extensive on-demand video library, clients have access to a wealth of information to enhance their understanding and proficiency with the FieldAware platform. The training programs are role-based, focusing on critical roles including Admin, Dispatch, and Field Tech. FieldAware University continuously updates and improves its training efforts, ensuring that clients receive the highest standard of education. Coupled with support from the customer success and support teams, FieldAware University plays a vital role in ensuring clients have the knowledge and skills to leverage the platform effectively.
Customer Success
In the realm of customer success, FieldAware shines with a dedicated team of Customer Success Managers assigned to every client. These managers take on the responsibility of ensuring initial customer success, as well as supporting ongoing adoption and maturity. With deep expertise in FieldAware and a keen understanding of field service challenges, the Customer Success Managers guide clients through their partnership lifecycle. Employing a customer journey approach, the team collaborates closely with clients to develop a blueprint that elevates software adoption to unlock its full potential. The customer journey is viewed as a deliberate process that transforms FieldAware software into a crucial business tool, driving value and innovation throughout the client's operations.
Customer Support
FieldAware's commitment to exceptional client services extends to its customer support offerings. Acknowledging that technology alone doesn't drive transformation, FieldAware positions itself as an extension of the client's team, providing world-class support to maximize uptime and reduce Total Cost of Ownership (TCO). The live support team operates around the clock to swiftly resolve technical and user-related issues. Clients benefit from multiple support channels, including telephone, email, text, and the web, ensuring they have immediate access to assistance. The self-service support portal enables clients to log, track, and view support cases, while online access to educational materials and product information further enhances client support and knowledge.
IT Development & Enhancements
FieldAware's dedication to research and development is evident in its commitment to providing cutting-edge solutions built on the latest technologies. The platform's focus on mobile solutions and service execution sets it apart in the field service industry. A team of engineers continuously enhances the core platform and explores new technologies, ensuring that FieldAware remains at the forefront of innovation. By investing in R&D projects and staying abreast of industry advances, FieldAware guarantees that its technology is always up-to-date and positioned at the cutting edge, delivering robust enterprise-quality solutions to its customer base.
Partners
FieldAware's partner program plays a crucial role in extending value to its customers. By collaborating with a network of referral partners, technical service partners, and solution extension partners, FieldAware empowers clients to maximize their field service investments. The structured partner program offers clients access to localized expertise through a diverse range of partners, ensuring choice, flexibility, and quality in complementary products and services. Partnerships with FieldAware open doors to enhanced field service capabilities, aligning with the company's commitment to delivering exceptional services and tailored solutions.