Unlocking Customer Support Efficiency with Floatbot's AI Agent Assist

Floatbot

Unlocking Customer Support Efficiency with Floatbot's AI Agent Assist

Enhanced Agent Support

Floatbot's AI Agent Assist provides real-time guidance for your agents, enhancing efficiency in customer support calls or sales conversations. By understanding customer sentiments and intents, the AI Agent Assist offers immediate and tailored responses to human agents during interactions.

Flexible Solutions

Floatbot's AI Agent Assist is available in both chat-based and voice-based formats, offering real-time suggestions and nudges for human agents. It optimizes knowledge bases by self-learning from unstructured data and summarizing calls with customers.

Comprehensive Features

With Floatbot's AI Agent Assist, you get access to a compliance meter that monitors regulatory statements spoken by agents, along with 50+ real-time call analytics providing insights like conversation analytics, sentiment analysis, customer intent, agent performance, and user satisfaction.

GenAI-Powered ROI's

By leveraging Floatbot's AI Agent Assist, you can secure high-value returns such as increasing agent productivity by up to 50%, reducing AHT by 25-30%, increasing CSAT score by 80%, and boosting customer issue resolution rate by 70%.

Automation and Efficiency

Floatbot's AI Agent Assist enables helpdesk automation, knowledge base optimization, call summarization, and custom AI models. It enhances workflows, provides real-time suggestions and nudges, transcription services, compliance monitoring, and various real-time call analytics.

Elevating Agent Performance

With Floatbot's AI Agent Assist, agent performance can be elevated to exceptional levels through conversational workflows, decision trees, cognitive search, and knowledge base optimization. The AI assist actively analyzes ongoing conversations, suggests intent-driven answers, triggers appropriate workflows, and enables decision trees.

Real-time Suggestions and Nudges

Floatbot's AI Agent Assist is specifically trained for pre-sales and sales conversations, actively listening to calls and chat interactions to comprehend customer context and intents. It provides instant suggestions and nudges to agents, ensuring smooth and accurate interactions.

AI-Powered Quality Control

AI Agent Assist by Floatbot ensures adherence to rules and standards during interactions, swiftly identifies inappropriate behaviors, and assists in maintaining compliance. It helps uphold internal policies and regulations, reducing the risk of non-compliance issues.

Advanced Analytics and Custom Models

Floatbot's AI Agent Assist offers call summarization, custom AI models, real-time call transcription, and 50+ real-time insights on post-call interactions. It processes conversations, identifies trends, and provides customizable insights like conversation analytics, sentiment analysis, and agent performance.

Flexible Integration Options

AI Agent Assist from Floatbot offers flexible integration options, including a full solution for comprehensive support or a widget for versatile deployment. It can also be easily integrated through APIs, adapting to your unique business needs.

Advancing Organizational Growth

Achieve holistic organizational growth with Floatbot's AI Agent Assist by focusing on customer interactions and rapid response intelligence. Shift your agents' focus from paperwork to meaningful interactions, infusing intelligence into responses and reducing mean time to resolve customer issues.

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