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Revolutionize Customer Care with FPT.AI

Deliver Exceptional Experiences to Your Customers

FPT.AI enables businesses to provide exceptional customer experiences by automating tasks and interactions. Through proactive customer care, organizations can increase customer loyalty and satisfaction while freeing up human agents for more complex tasks. By leveraging intelligent automation, companies can enhance their digital experience and stand out in today's competitive market.

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Revolutionizing Customer Service with FPT.AI Solutions

Customer Service Enhancement with AI

FPT.AI offers AI chatbot (FPT AI Chat) and voice bot (FPT AI Engage) solutions for automating customer service tasks. By implementing these AI tools, businesses can streamline operations, reduce costs, and deliver 24/7 omnichannel support to customers.

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Empowering Contact Centers with FPT AI Enhance

Enhancing Customer Understanding

FPT AI Enhance allows contact centers to capture 100% of customer interactions, enabling a deep understanding of customer needs and preferences. By converting audio conversations into text format, the solution facilitates easy analysis and automated information extraction, leading to improved service quality.

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Enhancing Conversations with FPT.AI Version 2.0: A Comprehensive Solution

FPT.AI Conversation: Revolutionizing Chatbot Interactions with AI

FPT.AI Conversation, as a vital module of FPT.AI, offers a sophisticated chatbot building platform powered by cutting-edge Machine Learning and NLP/NLU techniques. By leveraging popular chat interfaces like Facebook Messenger and Zalo, businesses can engage customers in natural conversations, delivering seamless and valuable experiences.

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FPT.AI: Revolutionizing Customer Support with AI-Powered Solutions

Intelligent Inspection Solution for Smart Cities

FPT.AI is enhancing its Intelligent Inspection Solution (I2), an AI-powered system tailored for smart city applications. Leveraging the NVIDIA Metropolis framework and NVIDIA AI Blueprint for video search and summarization, FPT.AI is revolutionizing the way smart cities conduct inspections and streamline operations. This innovative solution ensures efficient and effective monitoring in urban environments, leading to enhanced city management and increased overall safety.

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Revolutionize Customer Experiences with FPT.AI Solutions

AI-Powered Customer Service

FPT.AI offers AI-powered customer service that operates 24/7, handling over 120 million messages and calls monthly. This ensures a seamless customer experience, preventing any loss of potential customers due to unavailability or delayed responses.

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Empowering the Digital Workforce with FPT.AI

AI Virtual Assistant for HR & Admin Support

FPT.AI offers an AI virtual assistant to streamline HR & Admin processes by automating routine tasks. This assistant can handle tasks such as scheduling meetings, managing employee records, and answering common queries. By utilizing AI, the virtual assistant can significantly improve operational efficiency and accuracy in HR and administrative tasks.

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Revolutionize Call Center Operations with FPT.AI

Comprehensive AI-Powered Call Center Quality Assurance

FPT.AI offers comprehensive AI-powered call center quality assurance solutions that allow businesses to assess the quality of inbound and outbound calls with ease. By utilizing automatic speech recognition (ASR) technology, all calls are transcribed into text for efficient analysis. The platform supports call uploads in batches, audit campaign management, easy access control, and the ability to assess agent performance based on customer sentiment. It also enables the analysis of customer emotions, satisfaction levels, purchase intentions, and abnormal calls. Additionally, businesses can customize scoring criteria tailored to their specific needs, update and modify criteria easily, and generate detailed reports for enhanced conversational analytics.

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FPT.AI: Revolutionizing Business with Cutting-Edge AI Solutions

The Story Behind FPT.AI

FPT Smart Cloud, a prominent technology company, launched FPT.AI in 2017, offering a robust AI platform with four core solutions: Customer Experience Enhancement, Digital Workforce, Operational Excellence, and Increase Sales Efficiency. This innovation has empowered over 1000 enterprises globally to enhance productivity and transform their businesses through AI technologies.

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Optimizing Online Payment Experience with FPT.AI

Easy Payment Options

With FPT.AI, customers have a seamless online payment experience. They can use Visa, MasterCard, or debit cards to make secure transactions. This ensures convenience and flexibility for users, allowing them to choose the method that suits them best.

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