Empowering the Digital Workforce with FPT.AI

FPT.AI

Empowering the Digital Workforce with FPT.AI

AI Virtual Assistant for HR & Admin Support

FPT.AI offers an AI virtual assistant to streamline HR & Admin processes by automating routine tasks. This assistant can handle tasks such as scheduling meetings, managing employee records, and answering common queries. By utilizing AI, the virtual assistant can significantly improve operational efficiency and accuracy in HR and administrative tasks.

IT Helpdesk Automation

FPT.AI provides an IT helpdesk virtual assistant that can troubleshoot technical issues, provide IT support and guidance to employees, and escalate complex problems to the appropriate IT personnel. This AI-driven IT helpdesk solution ensures faster response times, reduces downtime, and enhances overall IT service delivery within an organization.

Enterprise Knowledge Management Platform

With FPT.AI's Enterprise Knowledge Management Platform, organizations can centralize and manage their knowledge resources more effectively. This platform allows for intuitive data queries, secure data organization, access management, and collaboration features. Moreover, the platform provides detailed reports on enterprise data usage, helping organizations make informed decisions based on data analytics.

AI-powered Employee Training

FPT.AI introduces AI-powered employee training solutions that personalize learning paths for each employee. By leveraging Generative AI, these training methods offer interactive and modern learning experiences. The system generates advanced reports on employee progress and competency, allowing organizations to track and enhance their workforce's skills effectively.

Enhancing Employee Experience with FPT AI Mentor

FPT AI Mentor is designed to transform the overall employee experience by automating repetitive HR tasks, fostering employee development through innovative training methods, and providing a centralized platform for knowledge management. This solution improves employee satisfaction, productivity, and growth opportunities within the organization.

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Enhancing Customer Interactions with FPT.AI Conversation: A Comprehensive Overview

Create Different Chat Scripts

FPT.AI Conversation version 3 introduces a feature that allows bot creators to build various chat scenarios, enhancing the diversity of conversations with customers. By creating different chat scripts, chatbots can provide tailored advice and extract information from customers effectively. This helps businesses guide and orient customers towards their goals, whether it be selling products or marketing services.

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Enhancing Document Management with FPT AI Read

Automated Text Extraction

FPT AI Read offers a picture-to-text converter that automates the extraction of text from images. This feature enables users to easily obtain text information from various formats and forms, streamlining data processing tasks.

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Revolutionize Call Center Operations with FPT.AI

Comprehensive AI-Powered Call Center Quality Assurance

FPT.AI offers comprehensive AI-powered call center quality assurance solutions that allow businesses to assess the quality of inbound and outbound calls with ease. By utilizing automatic speech recognition (ASR) technology, all calls are transcribed into text for efficient analysis. The platform supports call uploads in batches, audit campaign management, easy access control, and the ability to assess agent performance based on customer sentiment. It also enables the analysis of customer emotions, satisfaction levels, purchase intentions, and abnormal calls. Additionally, businesses can customize scoring criteria tailored to their specific needs, update and modify criteria easily, and generate detailed reports for enhanced conversational analytics.

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Efficient Document Automation with FPT.AI

Boost Operating Efficiency

FPT.AI offers document automation solutions that revolutionize document processing workflows, enhancing operational efficiency. By automating data recognition and extraction from a variety of documents, including structured, unstructured, and handwritten ones, businesses can streamline their operations and boost productivity.

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Empower Your Workforce with FPT AI Mentor

Comprehensive Personalization

FPT AI Mentor ensures that 100% of employees receive daily personalized training tailored to their individual strengths and weaknesses. By focusing on weaker areas and utilizing spaced repetition techniques, the system helps employees maintain and solidify their knowledge effectively over time.

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