Enhancing Customer Interactions with FPT.AI Conversation: A Comprehensive Overview

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Enhancing Customer Interactions with FPT.AI Conversation: A Comprehensive Overview

Create Different Chat Scripts

FPT.AI Conversation version 3 introduces a feature that allows bot creators to build various chat scenarios, enhancing the diversity of conversations with customers. By creating different chat scripts, chatbots can provide tailored advice and extract information from customers effectively. This helps businesses guide and orient customers towards their goals, whether it be selling products or marketing services.

Select Messages for Different Customers

Compared to email, chatbots interact with customers more effectively, with open rates reaching up to 90%. FPT.AI enables bot creators to select different messages for various customer segments, making it a powerful marketing and remarketing tool. This feature allows businesses to personalize messages for different customer groups, reaching a large customer base effortlessly.

Automatically Analyze Customer Needs and Chatbot Data

FPT.AI Conversation offers an automated analysis of customer needs and chatbot performance, providing valuable insights for businesses. By evaluating chatbot accuracy and customer interactions, businesses can fine-tune their marketing strategies and focus on customer needs. This analysis also aids in enhancing customer care tasks and optimizing marketing campaigns.

Manage Messages with Customers

The message management function in FPT.AI Conversation allows bot creators to toggle chatbot support on or off based on customer preferences. This feature caters to customers who prefer interacting with humans for more in-depth advice. By providing timely support and flexibility in messaging, businesses can enhance customer satisfaction and engagement.

Native Language Support and Integration Capabilities

Apart from the new features, FPT.AI Conversation retains its capability to handle native languages, making it ideal for developers looking to build chatbots with human-like capabilities. The platform can integrate seamlessly with enterprise systems and popular messaging interfaces. Whether deployed on the Cloud or On-premise, FPT.AI offers flexibility in adapting to diverse business needs.

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