Onboarding Packages for Seamless Implementation
Freshworks Professional Services offers various onboarding packages to accelerate the time to value for your business. From the basic package with complimentary 1:1 sessions on key product features to the Platinum package where experts dive deep into your use cases to build custom solutions, there is a tailored solution for every need. The Enterprise package is designed for unique, enterprise-level requirements, ensuring a seamless transition and maximum value from your Freshworks solution.
Specialized Services for Ongoing Support
In addition to onboarding packages, Freshworks provides specialized services to support your needs throughout your entire customer journey. Managed Services offer a dedicated product expert to handle system administration tasks, including configuration, best practice sharing, and training. Freshchat Services focus on end-to-end bots implementation, configuration, and training, ensuring a smooth and effective chatbot experience. Moreover, Premium Support provides personalized assistance from product experts, backing your customer and employee service platform 24/7. Premier Advisory Services cater to Enterprise organizations, helping them meet strategic and operational objectives using Freshworks products to their full potential.
Customer Testimonials Speak Volumes
Customer testimonials like that of Georgia Hetherington from DVV Media International highlight the impactful collaboration with Freshworks Professional Services. The expertise, professionalism, and dedication of the team ensure successful implementations and bespoke developments tailored to each client's needs. Working closely with Freshworks Professional Services guarantees a smooth and efficient implementation journey, delivering the desired outcomes and maximizing the value of Freshworks solutions.