Introducing Freddy AI Agent for Customer Experience
Freshworks has launched Freddy AI Agent, a revolutionary solution that delivers fast, reliable customer service 24/7. This AI agent engages with customers in a natural conversation, providing support across all channels in more than 20 languages. With easy, no-code deployment, businesses can seamlessly integrate Freddy AI Agent with their existing sources like websites, PDFs, and knowledge bases. Offering hyper-personalized service, this AI agent can remember previous interactions, switch topics, and resolve 40% of service inquiries autonomously. Furthermore, Freddy AI Agent ensures trust and security as an enterprise-grade AI with strict privacy controls for compliance.
Enhancing Employee Experience with Freddy AI Agent
Apart from customer service, Freddy AI Agent also caters to employee support by providing 24/7 assistance through conversational interactions on preferred platforms like Slack and Microsoft Teams. By tapping into the knowledge base, this AI agent resolves 45% of service requests autonomously. With personalized support and fast deployment, businesses can empower their employees with reliable IT assistance without the need for setup or coding. Freddy AI Agent for employee experience prioritizes trust and security, ensuring enterprise-grade AI that complies with privacy regulations.
Advanced Capabilities for Customer Experience with Freddy AI Copilot
Freshworks introduces Freddy AI Copilot to enhance customer service capabilities. This feature aids agents in delivering better and faster service, resulting in 38% faster resolutions. With Ticket Suggester, agents gain quick access to past conversations for solving related issues efficiently. Moreover, the tool enables automated email responses with detailed instructions, leading to faster service for customers and reduced workload for support teams.
Innovative Features for Employee Experience with Freddy AI Copilot
For employee support, Freddy AI Copilot offers new features to streamline incident reporting and language barriers. With the ability to recognize over 40 languages, IT teams can provide support in the employee's preferred language. The tool also generates comprehensive incident reports with resolution actions, empowering IT teams to focus on improving performance and resiliency.
Driving Transformation with Conversational AI
As businesses embrace AI technologies like Freddy AI Agent, they are poised to revolutionize customer service and employee interactions. By providing faster information retrieval, personalized support, and efficient resolutions, companies can significantly enhance customer satisfaction and employee productivity. The testimonial from Simon Birch, Customer Service Manager at Hobbycraft, underscores the positive impact of AI in transforming service experiences.