Introduction to Freddy AI Agent
Freshworks introduces Freddy AI Agent, the cutting-edge autonomous AI agent designed to provide exceptional customer and employee experiences. This innovative solution leverages the power of AI to deliver fast, reliable, and always-on support across multiple channels, ensuring seamless interactions and efficient resolutions for queries.
Enhancing Customer Experience with Freddy AI Agent
Freddy AI Agent for Customer Experience offers 24/7 support by engaging in natural conversations with customers in over 20 languages. Its no-code deployment feature allows for easy integration with various sources, enabling quick setup and efficient operation. The hyper-personalized service capabilities of Freddy AI Agent facilitate better customer engagement by remembering previous interactions, jumping to new topics, and resolving a significant portion of service inquiries autonomously.
Empowering Employee Experience with Freddy AI Agent
Freddy AI Agent for Employee Experience ensures always-on IT support for employees, resolving service requests autonomously and providing personalized assistance through preferred communication channels. The platform offers fast time-to-value with seamless connections to knowledge sources, allowing for hassle-free deployment of AI agents in minutes. With a strong focus on security and compliance, Freddy AI Agent delivers effective self-service options, catering not just to IT support but also extending to other employee services for comprehensive assistance.
New Capabilities for Customer and Employee Experiences
Freshworks introduces Freddy AI Copilot, enhancing customer service by enabling agents to deliver faster resolutions with detailed email replies. The Ticket Suggester feature provides instant access to past conversations for quicker issue resolution. On the employee experience front, Freddy AI Copilot facilitates incident reporting in multiple languages and quick response generation, further boosting productivity.
Drive Transformation with Freddy AI Agent
Freddy AI Agent from Freshworks plays a pivotal role in transforming customer service by providing efficient support and enhancing overall satisfaction. With AI-driven solutions like Freddy AI Agent, businesses can streamline operations, improve service quality, and foster better customer and employee relationships.