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Products-Freshworks

Seamless Integration Solutions with Freshworks for Enhanced Productivity

Integrations that Work for You

Freshworks offers fast, easy, and secure integrations that help businesses connect their products with cloud and on-premise enterprise applications effortlessly. With minimal complexity, users can achieve faster time to value and higher productivity.

Fast-track Enterprise Integrations

Easily connect Freshworks products to any API-enabled system using pre-built connectors. Developers can leverage Freddy AI Copilot for Developers and the low-code Developer Platform to develop apps conversationally, reducing development time and effort.

Reliable and Scalable Integrations

Scale your integrations with enterprise-grade data connections that come equipped with built-in security and compliance measures. Benefit from automated data-scaling, runtime optimization, and user access management for reliable and scalable integrations.

Cost and Complexity Reduction

Reduce the total cost of ownership by leveraging plug-and-play integrations that are easy to customize. Enjoy zero integration platform maintenance costs, simplifying the integration process and making it cost-effective.

Marketplace Integrations and Custom Solutions

Freshworks offers a wide range of pre-built, configurable integrations through the Freshworks Marketplace, allowing users to accelerate time to value with thousands of apps. Additionally, custom-built integrations cater to unique business needs, ensuring tailored solutions.

Developer Tools and Platform

Utilize tools like Freddy AI Copilot for Developers to build apps and integrations conversationally, streamlining the development process. The Freshworks Developer Platform provides a comprehensive solution to build reliable apps with Crayons UI design library, rich APIs, and serverless architecture.

Tap into the Enterprise Ecosystem

Access over 1,200 enterprise apps across various industry verticals through Freshworks integration partners. Leverage these partnerships to meet evolving business needs and differentiate your products with cutting-edge technology solutions.

Enhance Customer Support with Freshdesk Omni - A Comprehensive Solution

Empower Your Support Team with Freshdesk Omni

Freshdesk Omni offers a comprehensive solution to empower your support team and enhance customer satisfaction. With Freshdesk Omni, you can consolidate tools, control costs, reduce confusion, and provide top-notch customer support. Whether you need advanced ticketing, knowledge bases, or seamless communication, Freshdesk Omni has got you covered.

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Empowering Your Business with Freshworks Managed Services and Support Solutions

Managed Services

Freshworks offers Managed Services to provide businesses with expert assistance in system administration. This service includes a monthly bucket of hours for configuration, best practice sharing, training, and more. By leaning on a Freshworks product expert, organizations can ensure their systems are well-maintained and optimized to meet their specific needs.

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Enhancing Your Freshworks Experience with Professional Services

Onboarding Packages for Seamless Implementation

Freshworks Professional Services offers various onboarding packages to accelerate the time to value for your business. From the basic package with complimentary 1:1 sessions on key product features to the Platinum package where experts dive deep into your use cases to build custom solutions, there is a tailored solution for every need. The Enterprise package is designed for unique, enterprise-level requirements, ensuring a seamless transition and maximum value from your Freshworks solution.

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Unlocking the Power of Generative AI in Customer Service with Freshworks

Enhancing Self-Service Automation with AI-Driven Chatbots

Freshworks offers a cutting-edge solution that leverages generative AI to transform customer service experiences. One key opportunity is the ability to deliver faster resolutions through self-service automation. By integrating AI-driven chatbots, businesses can reduce customer wait times and alleviate agent workloads. These intelligent chatbots automate issue resolutions and provide valuable bot flow recommendations based on past interactions, resulting in improved deflection rates.

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Empower Your Business with Freshservice: Unleashing the Power of AI-driven IT Service Management

Transforming IT Operations with Freshservice

Freshservice offers an enterprise-grade IT Service Management solution that empowers IT, operations, and business teams to deliver exceptional services with ease. With its simple yet powerful AI-driven platform, Freshservice allows organizations to maximize operational efficiency and streamline their IT operations. By providing a unified platform that leverages automation and collaboration, Freshservice transforms IT from being a mere cost center to a value creator.

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