Personalizing Experiences
Freshworks Freshchat offers a powerful solution that allows businesses to attract the right customers, drive revenue, and scale support through conversational engagement supercharged with AI. With over 67,000 businesses trusting Freshworks, the platform enables companies to make every customer interaction amazing by personalizing experiences across the customer journey. By gaining a unified view of customer context, businesses can build unique promotions on customers' preferred channels, boosting ad ROI and driving more revenue.
Conversational Marketing
In the pre-purchase stage, Freshchat excels in conversational marketing. Businesses can personalize customer experiences, expand their audience using Custom Audiences, and utilize Lead Generation and click-to-WhatsApp ads to drive conversions. Real-time product updates can alert customers about their favorite products, turning visitors into shoppers through always-on chatbots.
Conversational Commerce
During the in-purchase phase, Freshchat simplifies shopping by enabling businesses to showcase products, answer queries, and facilitate purchases within platforms like WhatsApp. By offering guided sales assistance through bots and live agents, Freshchat enhances order values and conversions. The platform also helps revive abandoned carts, sessions, and searches with automated promotions across email, SMS, and WhatsApp, encouraging purchases with proactive support and instant bot responses.
Conversational Support
In the post-purchase period, Freshchat shines in conversational support. By providing a unified view of all offline and online interactions, businesses can enhance customer support and empower their agents to work faster with bot support. Handling refunds, returns, renewals, and appointments on customers' preferred channels, Freshchat also helps manage online reputation by converting social media interactions into private conversations for a positive brand presence.
Growing Stronger Together
Freshworks Freshchat doesn't just offer standalone solutions; it brings integrations with Freshmarketer and Freshdesk Omni, allowing businesses to connect with over 1200 apps on the Marketplace. By focusing on delivering sophisticated platforms that handle high volume and improve team performance reports, Freshchat is geared towards improving the overall customer experience, as highlighted by testimonies like that of Arvind Prashanth, Program Manager at Dunzo.