Blog
Token
About Us
AiDOOS Wiki
Project Cost Estimation

Welcome to Knowledge Base!

KB at your finger tips

Book a Meeting to Avail the Services of Genesys Cloud CX overtime

This is one stop global knowledge base where you can learn about all the products, solutions and support features.

Categories
All
CRM
Salesforce
ERP
SAP
Storage and Backups
Purestorage Netapp Nutanix
Cloud
AWS
Computing
IBM
Database
MongoDB MySQL PostgreSQL
DevOps
Docker Kubernetes Jenkins GitLab
Mobile
React Native Android
Web
React Angular PHP
Programming
Python
Products
CNC Software (Mastercam) 3D perception 7shifts ABB EV Charging Infrastructure Accelo Aconex (by Oracle) Act-On Actenum Scheduler Actico Compliance Suite ActiveCampaign Adapt Addepar Adobe Captivate Adyen AG Leader Agrivi AgriWebb Agworld Ahrefs Aidoc AIMS360 Akamai Kona Site Defender Algolia Alis by TalentGuard ALLDATA Repair Allscripts Alpaca Trading Altair HyperWorks Altium Designer AMOS Amplitude Anaplan Anessa Biofuel Optimization AppDynamics Applied Epic Applied Materials E3 Aptean ERP Aptean Food & Beverage ERP Aptima Aquatic Informatics’ WaterTrax Arable Arena Solutions PLM Articulate 360 Asana ASML Twinscan Aspen Plus Biochemical Process Modeling Aurora Solar AspenTech APC Athenahealth Atomwise Audiam Audiomovers AspenTech for Refining Autodesk AutoCAD Autosoft AspenTech Pharma Suite Asset Panda Aveva Marine AssetMark Aveva Pipeline Management AVEVA Process Engineering Suite AVEVA Refining Solutions AVEVA Unified Operations Center Avid Media Composer AVL eSuite AWS Ground Station AWS IoT Greengrass Azure IoT Central Azure Space Backbase BatchMaster ERP Benchling Bentley OpenFlows Bentley OpenRoads Bentley OpenUtilities Bentley Systems AssetWise Bentley Systems – OpenRail beonic BevSpot Bigbelly Smart Waste & Recycling System BigCommerce Automotive Bitly Bitmovin Blackbaud BlackBerry AtHoc Blackboard Learn BlackLynx Blend Blue Yonder WMS Bluebeam Revu Bohemia Interactive Simulations (BISim) Bosch Esitronic Diagnostic Bosch IoT Suite Braintree Bright Biomethane Brightpearl Bringg Browzwear Builder Prime Buildertrend BuildTools BWX Technologies' Nuclear Security Cabinet Vision Cadence OrCAD Cadence Virtuoso CAE Canvas LMS Cargowise One Carrier i-Vu CaterZen CattleMax CDK Global Celtx Cerner Pharmacy ChargePoint Cloud Services Charles River Development Check Point CloudGuard Checkout.com Cin7 Circularise Cisco Umbrella Classcraft ClearDATA ClearMetal ClickFunnels ClickUp Climate FieldView Clir Renewables Cloud Lending (Q2 Software) Cobb Accessport ComplianceQuest ComplyAdvantage Conducttr Conservis Continental Connected Vehicle Copper Coupa by LLamasoft CQG Integrated Client Creatio Creatio marketing CropNutrition CrowdStrike Falcon CyberSource Damarel Darktrace Dassault Systèmes CATIA Dassault Systèmes ENOVIA Dataminr DaVinci Resolve DealerSocket DealHub Decisive Farming Deliverect Deltek Costpoint Demandbase Denso EV Thermal Systems DeSL (Digital Enterprise Software) DigitalOcean DJI Ground Station Pro Docebo DrillPlan by Schlumberger DroneDeploy e-Builder Ecochain EcoVadis Edmentum Edsby EFI Live Tuning EFI Optitex EFI PrintSmith Vision Ellie Mae Encompass Ellucian Banner Elucidat Emerson Ovation Emerson Plantweb eMoney Advisor Enact Systems Enfusion Envestnet | Tamarac Epicor ERP Epicor Parts Network Esko ArtiosCAD Esko WebCenter ETQ Reliance QMS Everbridge eVinci™ Micro Reactor by Westinghouse Exostar SCM Fanuc Automation Fanuc Robotics FarmERP FarmLogs FieldAware Finacle Finastra Fusion FinQuery Flatiron Health FoodLogiQ Fortinet FortiGate FourKites Freshworks GDC Technology GE Digital APM GE Digital Plant Applications GE Digital Predix GE Healthcare FlexFactory GE Vernova Genscape Pipeline Solutions Geofeedia GeoSoftware Geotab GEP SMART Gerber Technology GetAccept Gorgias Greenbyte Energy Cloud Greenlight Guru GreenPrinter GreenSlate Guidewire Software Handshake HawkEye 360 Health Catalyst Herdwatch Hexagon Intergraph CAD Hexagon Manufacturing Intelligence Hexagon MSC Software Hexagon PPM Hexagon Safety & Infrastructure Hexcel HexPly Honeywell Enraf Tank Gauging Honeywell Forge Honeywell Forge for Chemicals Honeywell UOP Ecofining Houzz Pro HP Indigo Digital Press HP Tuners VCM Suite HubSpot CRM IBM i2 IBM Watson Health IFS Applications Illuminate Education Imprivata Indra Air Automation InEight Infor CloudSuite Food & Beverage Infor EAM Infor LN Infor WMS Inmarsat Fleet Data Instapage Insurity Intellect QMS Intergraph SmartMarine 3D Intex ERP Intuitive Surgical da Vinci IONOS Ironclad iSpring Suite John Deere Operations Center Johnson Controls Metasys Juro JustFood ERP Kahoot Kahua Kareo KBC Petro-SIM by Yokogawa Keap Kiinaxis RapidResponse Kinaxis RapidResponse Kisters WISKI KLA YieldStar Klaviyo Knewton Alta Kratos OpenSpace KUKA Robotics KUKA Smart Production Kustomer Landr LeadAngel LeanData Lectra Fashion PLM Leidos Integrated ISR Solutions Linode Lithium Balance BMS Lockheed Martin DiamondShield LogicGate Logility LogiNext Mile LuciadLightspeed (Hexagon) Luma Health Mahle Thermal Management Majesco Mallcomm MAM Software Autopart Manhattan TMS Manhattan WMS Mark43 MASS (Cohort plc) MasterControl Manufacturing Excellence MasterControl Quality Excellence Material Exchange McKesson Pharmacy Management MedeAnalytics Medidata Solutions Medtronic CareLink Medtronic Hugo RAS Mentor Graphics (Siemens) MetricStream Microsoft D365 SCM Microsoft Project MilliporeSigma BioContinuum MindTickle Mirakl Mitchell1 ProDemand MODS (Military Operational Decision Support) Moodle Moody’s Analytics Morningstar Direct MRI Facilities Management MuleSoft MyPath Nautilus Labs Navitaire nCino Nearpod Netafim NetApp Netwrix Auditor NextGen Healthcare NICE Actimize NICE Public Safety Nimble Nutshell Nuvation Energy BMS Nuvolo Office Furniture by Haworth Omnisend OneTrust OneWeb Satellite Services Onfleet Optibus Optimizely ONYX InSight Oracle E-Business Suite Oracle FLEXCUBE Oracle TMS Orion Advisor Tech OSISoft PI System Outgrow OVHcloud PagerDuty Palo Alto Networks Cortex XSOAR Palo Alto Networks Prisma Cloud PandaDoc Panorama Education Parrot Analytics Petrel by Schlumberger Philips HealthSuite PipelineManager by Atmos International Pipeliner CRM PitchBook Pix4Dfields Planet Labs Plex Systems PowerSchool PredictHQ Printavo Procore Project44 Proposify Prospera PTC Windchill Quantifi QuarkXPress Quipli Quorum Distribution Software R1 RCM Rackspace Rapyd ReCharge Reynolds and Reynolds Rightsline Riskalyze Roostify Runway ML S&P Capital IQ Sabre AirCentre Safefood 360 Saipher ATC SAP Defense & Security Sapiens CoreSuite Oracle Cloud SCM Oracle NetSuite Plex Manufacturing Cloud QbDVision Ramco Aviation MRO Suite RedTeam SAP EWM SAP Supply Chain Management SAS Analytics Schoology ScreenCloud Sensia Oilfield Monitoring and Control SentinelOne Serpstat Shift Technology Shift72 ShipBob ShipServ Shopify Plus Shopify Plus for Automotive Shotgun (by Autodesk) Siemens Simcenter Signal Sciences SimCentric Technologies SimCorp Dimension SimScale Simutech Multimedia Skedulo SkillMill by Interplay Learning Skyfii SkyWatch EarthCache Slingshot Orbital Smartsheet for Compliance Snapsheet Solutionreach Soyang Europe Green Materials Sparta Systems TrackWise Sphera Sustainability Management Spire Space Services Splunk Enterprise Security Splunk Industrial IoT Square for Retail StormGeo Stratasys 3D Printers Stripe STRIVR StudioBinder SUSE Swissport Symantec Endpoint Security (Broadcom) Synopsys TCAD Syntasa TalentLMS TankVision by Endress+Hauser Teladoc Health Tenable.io Terminus TexGen Thales CipherTrust Thales Manpack EW Suite Thales TopSky-ATC Thinkorswim Thryv Toast POS TotalEnergies Bio Lubricants TraceGains TraceLink Trimble Construction Trove TurnKey Lender Udemy for Business Unbounce Updox Validic Valmet DNA Automation System Varsity Tutors Veeva CRM Veeva MedTech Veeva Quality Veeva Vault Vendasta Veson Nautical IMOS Platform Viewpoint (by Trimble) Vimeo OTT Virbela Vizient VTS VWO Waste Management Open API by AMCS Waystar Wealthfront Wherefour WindRiver Helix Virtualization Platform WoodCAD|CAM Workday Student Worldpay Wrike Xactly Xerox Paper Recycling XOLV Xtime YCharts Yopto Zendesk Marketplace Zoho Zoho Inventory Zonos Zscaler Web-to-Print by Printful Zuppler ABB Robotics Solutions Alibaba Cloud ANSYS Composite PrepPost Apollo Autodesk BIM 360 Aventri BigCommerce Bizzabo Bloomberg Terminal BookBrush Brella Canva Pro Chartmetric Contentful edX EnergyHub EventPro Granular Helix Core iVvy Venue Management Joomag ManageArtworks MathWorks MATLAB Mobalytics Moocall On24 Pluralsight PressPad Prismm (All Seated) Reedsy RegFox SAP S/4HANA Amwell ANSYS Engineering Simulation Software Autodesk CFD AutoGrid Flex BetterUp Dassault Systèmes SIMULIA Evisort FlippingBook LabWare LIMS SAP TMS Amazon Augmented AI Aquarium V7 Dataloop Encord Encord Galileo Labelbox Voxel51 iMerit Ango Hub Multimodal AI Platform Canva Scalenut Hypotenuse AI Writer Copy.ai RELAYTO Amplience M1-project Imagine.io Aida Social Craftly.AI Typetone Describely Adobe GenStudio for Performance Marketing Astral Contents DashoContent Eden AI hair-style.ai PlanPost AI ZiNK AI Kore.AI Microsoft Copilot Genesys Cloud CX Synthflow Botpress Twixor Guru Qualified LivePerson Leena AI Autonomous Agent Voiceflow Replicant Conversica Rezolve.ai Dixa Assembled Zowie Level AI Moveworks Espressive, Inc. Haptik Rulai Cognigy.AI MeBeBot Intelligent Assistant Supervity Vozy

Genesys Cloud CX

(Go to Product)

Revolutionize Customer Experiences with Genesys Cloud CX

Unified Contact Center Capabilities

Genesys Cloud CX offers a comprehensive Contact Center as a Service (CCaaS) platform with voice, digital channels, AI, journey analytics, and workforce management. The platform integrates open APIs and an expansive AppFoundry Marketplace to drive business growth, customer loyalty, and employee productivity while reducing costs.

Read article

Enhancing Customer Experiences with Genesys Cloud CX - Strategic Alliances

Building Customer Experiences at Scale

Genesys partners with global leaders to drive remarkable enterprise customer experiences and enhance employee productivity. By combining customer empathy, technology choices, AI, and data-driven solutions, we optimize customer journeys at scale. Through product integrations and integrated customer experiences, we simplify the focus on customers rather than technology.

Read article

Maximize Success With Genesys Professional Services

Accelerate Your Success

Genesys Professional Services aims to boost the value of your Genesys investments by providing rapid deployment, customization, optimization, and multi-vendor integration services. With decades of experience, consultants offer deep expertise in Genesys deployments to help you achieve desired customer and employee experiences.

Read article

Maximizing Customer Experience with Genesys Cloud CX - Buyer's Guide Overview

Introduction to the 2025 Contact Center Buyer's Guide

The 2025 Contact Center Buyer's Guide is a comprehensive resource designed to assist businesses in selecting the right contact center platform. It acknowledges the diverse range of customer experience solutions available in the market and aims to simplify the decision-making process for organizations seeking to enhance their customer interactions.

Read article

Elevate Customer Experience with Genesys Cloud CX

AI-Powered Experience Orchestration

Genesys Cloud CX is the world's leading AI-powered experience orchestration platform that allows businesses to coordinate customer and employee journeys effectively. With AI infused throughout the platform, deep customer insights can be gained, and data-driven decisions can be made to improve service quality. Predict customer needs and solve high-value experience challenges faster with Genesys Cloud CX.

Read article

Enhancing Customer Experiences with Genesys Cloud CX Integrations and Apps

Integrate Your Contact Center with Everyday Apps

Genesys Cloud CX allows you to seamlessly integrate your contact center with the everyday apps you use, enhancing both customer and employee journeys while maximizing customer satisfaction. With a wide range of open APIs, simple integration methods, and an expansive ecosystem of prebuilt solutions and applications, you can embed key functionality and exchange data effortlessly.

Read article

Transforming Customer Service Excellence with Genesys Cloud CX and Salesforce Integration

Securing clients' talent pools

Founded in 2004, Benify has grown to become a global tech company offering an employee engagement platform that supports over three million users worldwide. With a focus on tailoring benefits and rewards experiences for companies while reducing administrative time and costs, Benify recognized the need to enhance its customer service model. By implementing Genesys Cloud CX and Salesforce integration, Benify was able to streamline communication, data management, and customer engagement across its dispersed team of 20 employees located in five European countries.

Read article

Elevating Customer Interactions with Genesys Cloud CX at Aeromexico

Aeromexico: A Leader in Customer Service Excellence

Aeromexico, a prominent Latin American airline with over 85 years of history, stands out as a five-star global airline known for its exceptional customer service. With a vast network spanning multiple continents, Aeromexico prioritizes customer care and continuously seeks ways to enhance its services. The airline's dedication to delivering personalized experiences underlines its commitment to providing safe, reliable, and heartfelt service.

Read article

Transforming Customer Experiences with Genesys Cloud CX: The Kiwibank Success Story

Customer-Centric Innovation at Kiwibank

Kiwibank, the largest New Zealand owned bank, prioritizes delivering customer-centric services to provide a consistent experience across all channels. With a focus on digital transformation, the bank aims to offer Kiwi the freedom to engage on their terms.

Read article

Enhancing Customer Engagement with Genesys Cloud CX's Global Availability

Global Reach and Presence

Genesys Cloud CX provides powerful customer experiences in over 100 countries, catering to diverse markets and cultures. With deployments in 20 regions, including core and satellite media regions, organizations can effortlessly engage customers globally.

Read article