Empowering Customer Experience Transformation with Global System Integrators

Genesys Cloud CX

Empowering Customer Experience Transformation with Global System Integrators

Accelerate CX Transformation with GSIs

Genesys Cloud CX partners with leading global system integrators (GSIs) to facilitate and expedite customer experience transformation beyond the contact center. GSIs offer expertise in complex technology integrations and change management, enabling organizations to evolve their CX seamlessly.

CX Expertise Tailored to Your Industry

Benefit from GSIs' extensive industry experience, collaborating to bring your CX vision to life effectively. GSIs work closely with organizations of all sizes to align CX strategies with specific industry requirements, ensuring tailored solutions that drive value for both customers and employees.

Driving Real Business Outcomes

Align your CX strategy with meaningful business outcomes that deliver value across your organization. GSIs offer proven methodologies that connect people, processes, and technology to ensure your CX initiatives yield tangible, long-lasting results.

Global Expertise with Local Focus

GSIs combine their global expertise with a deep understanding of local needs, providing a holistic approach to CX enhancement. By engaging with GSIs, organizations can leverage a global presence complemented by localized strategies that cater to regional nuances.

Maximizing CX Value with GSIs

Leverage GSIs' proven methodologies to maximize the value derived from your CX initiatives. These experts specialize in connecting people, processes, and technology to drive comprehensive value across all aspects of your customer experience strategy.

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Revolutionizing Consumer-Centric Care Centers with Electrolux Group and Genesys Cloud CX

Groundbreaking B2C and D2C Sales Strategy

Electrolux Group, a leading home appliance manufacturer, launched the Consumer Centric Transformation (ConCenT) program to enhance customer engagement and sales through business-to-consumer (B2C) and direct-to-consumer (D2C) channels. By leveraging Genesys Cloud, the company aimed to revamp its contact centers for improved efficiency and innovation, addressing challenges such as outdated technology hindering CRM integration and inconsistent service.

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Redefining CX with Genesys Cloud CX Experience Orchestration

What is Experience Orchestration?

Experience orchestration is the process of identifying and crafting the ideal end-to-end journey for each customer, improving their experience and your business outcomes. By seamlessly coordinating technology, interactions, and touchpoints, businesses can respond to customer intent, making it easier for customers and employees to achieve their goals faster. An orchestrated experience reduces friction throughout the customer journey, building deeper, more meaningful experiences that drive loyalty.

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Empower Your Workforce with Genesys Cloud EX Solutions

Enhanced Workforce Experience

Genesys Cloud EX is designed to support your workforce by providing advanced technology that enhances overall employee experience. This includes accurate forecasting and scheduling capabilities to help employees achieve a better work-life balance. Whether employees work remotely, in a hybrid setup, or in an office, this solution caters to their needs and preferences.

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Enhancing IT Service Delivery with Genesys Cloud CX at Unisys

Elevating IT and BPO Service Delivery Worldwide

Unisys leverages Genesys Cloud CX to empower thousands of support agents in delivering exceptional IT service experiences. Through the platform's support for seven channels, including Microsoft Teams, Google Chat, voice, and email, Unisys efficiently manages a vast amount of customer interactions while improving employee engagement, user support speed, AI automation, and analytics insights.

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Revolutionizing Conversational Banking with Genesys Cloud: A Success Story of Rabobank

Introduction to Rabobank's Mission

Rabobank, a financial institution in the Netherlands with a global footprint, focuses on creating a positive impact through exceptional financial services. Serving retail and corporate clients, especially in the food and agriculture sectors, the bank operates through a network of branches and specialized international offices.

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