Enhancing Customer Engagement with Genesys Cloud CX's Global Availability

Genesys Cloud CX

Enhancing Customer Engagement with Genesys Cloud CX's Global Availability

Global Reach and Presence

Genesys Cloud CX provides powerful customer experiences in over 100 countries, catering to diverse markets and cultures. With deployments in 20 regions, including core and satellite media regions, organizations can effortlessly engage customers globally.

Resilient System Uptime

Genesys Cloud CX ensures maximum system uptime with 3+ AWS Availability Zones in each region. This enhanced resilience and consistent performance are vital for organizations looking to maintain operational continuity and customer satisfaction.

AWS Architecture and Availability Zones

Built on an AWS well-architected solution, Genesys Cloud CX leverages multiple independent AWS Regions and Availability Zones globally. These zones consist of data centers to ensure high availability, fault tolerance, and scalability for production environments.

Core and Satellite Regions

The platform's core regions, associated with AWS Regions and multiple Availability Zones, offer seamless user access. Satellite regions expand the Global Media Fabric (GMF) for broader international reach, optimizing routing, voice quality, and call recording storage.

Voice Services with Genesys Cloud Voice

Genesys Cloud Voice provides secure, scalable SIP trunking with a self-service portal for easy management. Organizations can also choose their service provider through Bring Your Own Carrier (BYOC), ensuring flexibility and tailored voice solutions.

Platform Reliability and Voice Quality

Genesys Cloud CX maintains proven availability with a robust SLA and guaranteed uptime. The platform's seamless Global Media Fabric enhances voice and video quality by minimizing latency. Cloud telco providers offer superior connectivity across regions.

Global Infrastructure and Compliance

Genesys Cloud CX operates on a global infrastructure built on AWS, ensuring services across diverse regional regulatory environments. The platform's redundancy and local presence provide operational continuity, security, and compliance for organizations worldwide.

Optimized Voice Connectivity

Organizations can optimize voice connectivity with Genesys Cloud CX, leveraging Genesys Cloud Voice or BYOC. The platform's GMF extends real-time media globally, minimizing latency and ensuring tailored voice services for enhanced customer engagement.

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Elevate Your Business with Genesys Cloud CX Partner Finder

Discover Tailored Solutions

Genesys Cloud CX offers a Partner Finder tool that allows businesses to explore a curated selection of integrations and applications in the AppFoundry Marketplace. By using this tool, companies can find tailored solutions that meet their specific business needs and elevate their customer experience to the next level.

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Empowering Customer Experiences with Genesys Cloud CX: The Forrester Wave™ Report Insights

Genesys as a Leader in Contact Center as a Service

Genesys was acknowledged as a Leader in The Forrester Wave™: Contact Center As A Service, Q1 2023 report. The recognition was attributed to Genesys' superior vision that goes beyond traditional contact center operations and extends into various customer interactions. This acknowledgment highlights Genesys' commitment to delivering exceptional customer experiences and driving business efficiencies through cutting-edge solutions.

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Revolutionizing Customer Experiences with Genesys Cloud CX

Unified Modern Cloud Architecture

Genesys Cloud offers a unified modern cloud architecture that consolidates systems, reduces technical debt, and enables co-creation of connected experiences. This platform ensures maximum uptime with an aggressive SLA and up to a 100% credit guarantee.

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Empower Government Services with Genesys Cloud CX Solutions

Modernize Customer Experiences

In the digital age, delivering exceptional customer experiences is crucial for government agencies. With Genesys Cloud CX, agencies can personalize interactions across all channels while ensuring data security and compliance. This platform enables seamless and secure interactions, enhancing customer satisfaction and trust.

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Elevate Customer Experiences with Genesys Cloud CX

The All-in-One Customer Experience Platform

Genesys Cloud CX offers a comprehensive solution that combines call center basics with cutting-edge AI-powered innovations. Whether you're focusing on traditional customer service or embracing the latest technologies, Genesys provides a unified platform to meet all your needs.

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