Customer-Centric Approach at Gerber Technology
At Gerber Technology, customer satisfaction is paramount, and the team is dedicated to partnering with clients to help them achieve their goals efficiently and sustainably. The focus on customer-centricity extends beyond traditional customer service to encompass building trust and fostering collaboration. With 870 employees, comprising a third of the workforce, Gerber Technology works closely with customers to ensure their needs are met and anticipate future objectives.
24/7 Assistance and Reliable Support
Gerber Technology's commitment to customer success is reflected in their promise of 24/7 assistance, ensuring that clients receive support whenever they need it. With an impressive 99% machine uptime rate and a customer satisfaction score of 90%, Gerber Technology ensures that customers can rely on their solutions without disruptions.
Gerber University: Enhancing Customer Experience
Gerber University serves as a premium resource for customers seeking to maximize their experience with Gerber Technology's solutions. It acts as a hub for clients to learn how to excel in their digital transformation journey by leveraging Gerber's technology, services, and expert teams. With Experience Centers in France, Italy, the United States, and China, Gerber University ensures that all customers receive a top-tier experience regardless of their location.
Dedicated Support from Customer Success Managers
Customers of Gerber Technology benefit from dedicated assistance provided by Customer Success Managers who serve as essential advisors and support. With nearly 100 Customer Success Managers deployed to guide customers through their transformation process, facilitate seamless onboarding, and ensure continuous improvement, clients receive personalized attention to achieve their desired outcomes.
Expertise Centers for Technical Support
Gerber Technology's Expertise Centers play a crucial role in offering preventive and predictive maintenance to ensure uninterrupted production for clients. Through Customer Support Engineers located in 12 Expertise Centers worldwide, including locations in France, the USA, Brazil, Vietnam, and China, Gerber Technology provides technical support to address any operational issues promptly and efficiently.
Empowering Customers through Services
Gerber Technology is focused on empowering customers to derive maximum value from their solutions by facilitating progressive empowerment and autonomy. By sharing expertise, knowledge, and resources, Gerber Technology supports clients in achieving their business objectives efficiently.