How GetAccept Supports Customer Success
GetAccept understands that a product is only effective when supported by quality customer service. This is why we offer continuous support to our customers through various means. Users can easily access our help center and chat support for quick answers to urgent queries. Additionally, each customer is assigned a dedicated GetAccept Success Manager who assists in maximizing platform adoption, offering onboarding support, and evaluating progress and success on an ongoing basis. For those who require more extensive assistance, we provide service packs that include phone support, prioritized tickets, and hands-on consultancy to help users make the most of their digital sales room.
Key Stats Highlighting GetAccept’s Customer Support
GetAccept prides itself on its efficient customer support, with an impressive response time of under 3 minutes. This quick turnaround time ensures that users can receive help promptly when needed. Furthermore, our quality of support is reflected in our impressive G2 score of 9.2. We also offer local support in multiple languages including English, French, Swedish, Danish, and Norwegian, ensuring that communication is never hindered by language barriers.
Personalized Onboarding and Help Center Resources
To enhance the user experience, GetAccept provides personalized onboarding tailored to each customer's sales process. This ensures that sellers can fully leverage the platform's capabilities and deliver an exceptional buyer experience. In addition, users can find answers to common questions and detailed feature information in our comprehensive help center, which offers visual support accessible both on our website and in the app. This resource serves as a valuable self-service tool for users to troubleshoot issues and learn more about the platform's functionalities.
Extensive Integrations for Seamless Operations
With over 500 integrations, GetAccept seamlessly connects with a wide range of tools to streamline sales processes. Users can leverage these integrations to enhance their workflow efficiency and create a seamless sales experience. Whether it's CRM systems, marketing tools, or automation software, GetAccept ensures compatibility with various tech stacks, enabling users to work with their preferred tools without any hassle.