Comprehensive Support for Every Step of Your Production Process
GreenSlate's Canada Service and Support is dedicated to providing a seamless experience for all your production needs. Whether you need assistance with crew payroll, production accounting, or entertainment payroll, our team is here to help. From start to finish, we offer support in setting up your GreenSlate account, submitting necessary paperwork, handling timecards and hours to gross calculations, and much more. Our goal is to empower your production by streamlining processes and offering responsive support every step of the way.
Efficient Solutions for Crew and Production Accounting Queries
If you encounter issues such as missing cheques or payments, our support team is ready to assist. By contacting your production office, they can request replacements promptly from us. Additionally, for queries regarding your Record of Employment (ROE), simply email your request to canadaoperations@gslate.com with specific details such as the last four digits of your SIN, project/show name, current and previous address, and phone number. Our team will efficiently handle your request and provide the necessary documentation. Moreover, we offer a 'Getting Started with GreenSlate' guide that covers essential information about setting up your account, submitting paperwork, and navigating our platform effectively.
Accessible and Responsive Support Channels
At GreenSlate, we understand the importance of timely support for your production needs. That's why we provide multiple channels for you to reach out to us. You can access our Help Center for detailed FAQs, utilize live chat, email, or phone support at 844-411-1441 during our specified hours. Our support hours are designed to accommodate your schedule, with availability from Monday to Friday (6am-7pm PST / 9am-10pm EST) and weekends (9am-5pm PST / 12pm-8pm EST). If you require assistance outside these hours, feel free to reach out via email, and our team will respond promptly. Your satisfaction and success are our top priorities, and we are committed to providing the support you need when you need it.
Personalized Assistance and On-Site Solutions
When it comes to personalized assistance, our team at GreenSlate goes the extra mile to address your specific needs. If you prefer on-site support, you can schedule an appointment at our office in Toronto, located at 3250 Bloor Street West, Suite 652, Ontario. By offering on-site assistance, we aim to provide a tailored experience that meets your production requirements effectively. Furthermore, our dedication to security, compliance, and green initiatives ensures that your production operations are in safe and environmentally conscious hands. With GreenSlate, you can trust that your production is supported by a team that values efficiency, reliability, and excellence.