Effortless Onboarding and Support
GreenSlate's US Service and Support is dedicated to ensuring a seamless onboarding process for their clients. With an in-depth 'Getting Started with GreenSlate' guide, users can easily navigate through setting up their GreenSlate account, submitting start work, timecards, and more. In case of any missing checks or payments, users are directed to contact their production office for replacements. For technical issues such as non-functional invite emails or inability to complete start work, users can reach out directly to GreenSlate Support for immediate assistance.
Comprehensive FAQs and Assistance
GreenSlate offers a robust FAQ section addressing common queries such as creating a password for the GreenSlate app, viewing pay stubs, setting up direct deposit, accessing tax documents, and requesting a Contract Services Administration Trust Fund (CSATF) letter. To further aid users, GreenSlate provides access to their Help Center and support services via live chat, email, or phone. Clients can reach out to GreenSlate Support during extended hours from Monday to Friday and limited hours on weekends, ensuring prompt resolution of any issues faced.
Accessible Offices for Local Support
GreenSlate maintains several offices across key locations like New York, Los Angeles, Atlanta, Albuquerque, New Orleans, and Toronto to provide localized support for their clients. Each office is equipped with dedicated fax and contact numbers for efficient communication. Clients can schedule appointments for personalized assistance or visit the nearest office for in-person support. This local presence enables GreenSlate to cater to the diverse needs of their clients and offer hands-on solutions for any challenges they encounter.
Comprehensive Range of Services
In addition to exceptional support services, GreenSlate offers a wide array of solutions including Entertainment Payroll, Production Accounting, Accounting Software, Crew Expenditures, Purchase Orders, and more. With specialized services like Cast and Crew Payroll, Residuals, Health Benefits, Canadian Payroll, UK and Australian Payroll, and Custom Integrations, GreenSlate ensures that clients have access to comprehensive tools and resources to streamline their operations and maximize efficiency.