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Haptik

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Haptik: Enhancing Enterprise Security with Advanced Solutions

Security & Compliance Standards

Haptik prioritizes customers' data security by complying with military-grade security standards and privacy regulations. The platform is designed to handle confidential data securely, ensuring end-users' confidence in using the products and services.

GDPR, CCPA & Privacy Compliance

Haptik places utmost importance on protecting customer information, aligning its platform and data privacy policies with GDPR, CCPA, PDPA, and other renowned privacy compliances. Stringent access controls, data subject rights, and data anonymization are practiced, and quarterly audits further enhance the data privacy posture.

ISO 27001:2013 Certification

Haptik follows the ISO/IEC 27001:2013 framework for information security management. This certification showcases Haptik's commitment to safeguarding information through physical and technical controls. Haptik's security program is comprehensive, robust, and ensures data security at all levels.

HIPAA Compliance for Healthcare Industry

Haptik is compliant with HIPAA, showcasing adherence to the Health Insurance Portability and Accountability Act. By implementing security and privacy controls at technical and operational levels, Haptik ensures healthcare regulatory compliance across the globe, benefiting various industries.

Enterprise-grade Cloud Security

Haptik's architecture design on Azure & AWS ensures enterprise-grade cloud security. The platform restricts physical access to authorized personnel, monitors premises, and employs security incident alerting & management. Haptik's systems are highly scalable, fault-tolerant, and ensure superior global-scale performance.

Data Encryption Measures

Haptik employs strict encryption measures for data in transit and at rest. HTTPS communication and AES-256 encryption secure data, even in the case of AWS or Azure data center attacks. The encryption algorithms used are FIPS 140-2 compliant, ensuring data confidentiality and integrity.

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Revolutionizing Customer Support: Netmeds' Success Story with Haptik's Chatbot Solution

Overview of Netmeds

Netmeds, a renowned pharmacy in India, leverages over 100 years of experience to provide quality medicines to customers. During the pandemic, the surge in traffic necessitated a robust support system for handling queries efficiently. This led to their partnership with Haptik to develop a chatbot capable of addressing core challenges.

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