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Revolutionizing Customer Experience: Eureka Forbes' Success with WhatsApp Chatbot

Overview of Eureka Forbes

Eureka Forbes Limited, a prominent health and hygiene brand in India, has been catering to over 20 million satisfied customers since its inception in 1982. The surge in demand for safe water, hygiene, and sanitation products during the COVID-19 pandemic led to increased customer inquiries. To meet the growing needs efficiently, Eureka Forbes recognized the importance of modernizing their customer service approach.

Challenges Faced by Eureka Forbes

The COVID-19 outbreak resulted in a heightened interest in safe water and water purifiers, leading to a significant increase in customer inquiries. Eureka Forbes needed a solution to handle these queries faster and more efficiently. The company aimed to leverage AI and ML to enhance query resolution and customer engagement while reducing first-response times and increasing overall customer satisfaction.

Haptik's Solution for Eureka Forbes

To address the challenges and improve user satisfaction, Eureka Forbes partnered with Haptik to develop a WhatsApp Chatbot. This innovative solution accurately identifies customer intent, gathers requirements, and offers personalized support at scale. By utilizing the WhatsApp platform, Eureka Forbes reduced customer wait times and improved the overall user experience. The chatbot ensured a seamless transfer of knowledge for query resolution, reducing customer churn and delivering consistent brand experiences.

Results and Impact

The collaboration between Eureka Forbes and Haptik resulted in a significant impact. The WhatsApp chatbot designed by Haptik helped Eureka Forbes handle the surge in water purifier inquiries efficiently. By providing round-the-clock support and addressing customer queries promptly, Eureka Forbes enhanced customer satisfaction and user experience. The partnership showcased tangible benefits, including increased engagement, reduced response times, and overall customer satisfaction.

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Haptik: Enhancing Enterprise Security with Advanced Solutions

Security & Compliance Standards

Haptik prioritizes customers' data security by complying with military-grade security standards and privacy regulations. The platform is designed to handle confidential data securely, ensuring end-users' confidence in using the products and services.

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Revolutionizing Customer Support: Netmeds' Success Story with Haptik's Chatbot Solution

Overview of Netmeds

Netmeds, a renowned pharmacy in India, leverages over 100 years of experience to provide quality medicines to customers. During the pandemic, the surge in traffic necessitated a robust support system for handling queries efficiently. This led to their partnership with Haptik to develop a chatbot capable of addressing core challenges.

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