Client Advocacy Program Overview
The HCL BigFix AEX Client Advocacy Program emphasizes a customer-centric approach, aiming to establish strong relationships with clients and deliver exceptional value through direct engagement with product experts. This program ensures proactive communication on product updates, a deep understanding of clients' businesses and challenges, frequent touchpoints on product roadmaps, and continuous support for both product usage and business requirements.
Achieve Business Goals
Beyond just maintaining system functionality, the HCL BigFix AEX Client Advocacy Program focuses on helping clients achieve their business objectives. By offering personalized guidance and technical support, the program aims to empower clients to succeed in their endeavors. The primary goal is to develop lasting relationships and secure the long-term success of clients using HCL software solutions.
Customer Testimonials
Clients and partners have praised the HCL BigFix AEX Client Advocacy Program for its exceptional value and collaborative approach. Testimonials highlight the program's dedication to understanding client needs, maintaining regular communication, and driving roadmap priorities. Clients appreciate the networking opportunities and the program's contribution to their success.
Program Participation Details
Current HCL BigFix AEX customers with active software subscriptions or approved HCL Business Partners can join the free Client Advocacy Program. Upon request, the Client Advocacy Manager evaluates the client's needs and business strategies to assign a dedicated client advocate. This advocate serves as the direct technical point of contact for personalized support.
Product Coverage and Benefits
The HCL BigFix AEX Client Advocacy Program covers various innovative products geared towards enhancing customer success. Clients can access consultations for installations and upgrades, stay informed about product updates, influence product directions, receive solutions to queries, and connect with product experts. The program is designed to elevate businesses to the next level by aligning with client needs and strategies.
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