Comprehensive Guide to Perforce Software End of Life Policy

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Comprehensive Guide to Perforce Software End of Life Policy

Introduction to End of Life Policy

Perforce Software End of Life Policy (the “Policy”) serves as a guideline for discontinuation of sales, support, and maintenance for their general availability products and services. Customers must understand this policy to effectively plan their migration and support strategies.

Purpose of the Policy

Perforce GA products and services may reach end of life due to various reasons like market demands, technological advancements, or product maturity. The Policy aims to provide advance notice to customers about EOL, EOMS, and EOS milestones, helping them plan for a smooth transition.

EOM, EOMS, EOS, and EOL Timelines

Perforce maintains and updates EOM, EOMS, EOS, and EOL dates on the Customer Support Portal. Customers are advised to regularly check these timelines for their product versions to effectively plan upgrades, updates, or migrations.

Support Phases

Perforce’s EOL and EOMS support phases include Active Support Phase, Extended Maintenance Phase, Extended Support Phase, and Post EOMS and EOL Phase. Each phase provides varying support levels, from active entitlements to limited technical support post EOL.

Migration Assistance

To facilitate a smooth transition during EOM, EOMS, and EOL, Perforce encourages customers to migrate to supported alternatives or versions. Migration guides, resources, and technical support may be provided to aid customers in transitioning to newer products or services.

Distribution/Royalty Licenses

Customers distributing or utilizing Perforce products must adhere to distribution/royalty license restrictions even post EOL. Following license obligations outlined in relevant agreements is mandatory throughout the support phases.

Exceptions and Partner Compliance

Exceptions to the Policy or Distribution/Royalty Licenses may be granted based on individual agreements. Perforce partners must comply with defined EOL dates and cannot extend support beyond what Perforce specifies.

Contact Information and Updates

Customers can contact the customer support team through the Customer Support Portal for inquiries or concerns regarding the Policy. Periodic reviews and updates to the Policy will be communicated through official channels to keep customers informed.

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