Overview of HxGN OnCall Dispatch
HxGN OnCall Dispatch is a comprehensive suite of next-generation incident management capabilities designed to meet the specific needs of police, fire, EMS, and communication agencies. Whether deployed on-premises, customer-hosted, or through Software as a Service (SaaS), this intelligent software suite offers superior incident management capabilities at various critical points like public safety answering points (PSAP), emergency control rooms, stations, units, and more.
Key Features and Benefits
Out of the box, HxGN OnCall Dispatch brings numerous benefits to agencies, including transforming the call-taker and dispatcher experience, connecting various roles for better safety and efficiency, facilitating multi-agency collaboration, supporting agile organizations, delivering better services, and promoting reporting, transparency, and accountability. Moreover, the solution offers greater agility and cost savings by reducing custom coding requirements and adapting quickly to changes. It enhances the user experience by optimizing interfaces and workflows, leading to better coordination and collaboration among users across roles, agencies, and jurisdictions.
Customer Focus
HxGN OnCall Dispatch caters to the needs of police, fire, and EMS departments, providing them with the tools to manage incidents effectively, improve efficiency, deploy resources efficiently, enhance operations, and respond promptly. Supervisors and managers benefit from maintaining visibility and control over live operations, developing resources, and utilizing them effectively. The solution also focuses on empowering call-takers and dispatchers by offering a transformative user experience that enhances clarity, insight, and workflow efficiency.
Managed Service Option
For organizations looking for a hassle-free deployment, HxGN OnCall offers a managed service that allows rapid deployment of the full public safety portfolio with exceptional security and resilience. This service ensures that agencies can leverage the benefits of the comprehensive public safety platform efficiently and effectively.