Tailored Support for Your Success
Imprivata offers customised support services to address your specific needs and challenges. Our expert support professionals are dedicated to ensuring your success by providing tailored support offerings that align with your requirements.
Always-On Support Resources
Access our online support portal at any time, offering a variety of tools, community posts, software updates, and a growing knowledge base. This ensures that you have the resources you need to address any issues or queries promptly.
Efficient Case Management
Centralise and manage all your support cases efficiently through our support centre. Gain insight into both open and closed cases, submit support requests, update cases, and stay informed about the latest developments from our support engineers.
Immediate Problem Response
Connect with our highly skilled technical support team for swift responses to your issues. Our team is dedicated to getting you back on track quickly, minimizing any disruptions to your operations.
Premium Support for Critical Environments
In critical environments where downtime is not an option, our premium support offering guarantees a faster response time and 24/7 emergency support through an SLA agreement. This ensures that your operations run smoothly without any interruptions.
Accessible Support for Success
Imprivata is committed to ensuring the success of your organisation with our solutions. Whether you need assistance, access to our support and learning centre, or immediate help, our team is here to support you every step of the way.