Streamlined Citizen Services
In today's fast-paced digital age, government organizations are constantly seeking ways to enhance citizen services and streamline their operations. Infor CloudSuite Food & Beverage offers a comprehensive solution for licensing, permitting, billing, and asset management in the public sector. This suite of applications allows state, city, or county citizens to access high-quality services from anywhere, using any device. By maximizing productivity and efficiencies through online self-services and targeted content, Infor's public sector solutions significantly increase government transparency and accountability. With features like a citizen portal for contactless interactions, plan review, mobility, and GIS enablement, government agencies can provide seamless experiences while managing licenses, permits, fees, and billing effortlessly.
Robust Regulatory Software
The Infor Public Sector solution caters to the regulatory and enforcement software needs of government agencies. By offering tools for land management, planning, project management, permits, licensing, billing, and more, this software enhances government services and promotes transparency. With touchless business processes, citizen self-service portals, mobile automation, GIS enablement, and digital plan review capabilities, agencies can streamline their operations and improve compliance. By implementing streamlined processes and maximizing revenue, government agencies can not only enhance service delivery but also build stronger connections with their citizens.
Modern Billing Automation
One of the key components of the Infor CloudSuite Food & Beverage is the CIS Billing module. This cloud-based billing solution automates billing operations, optimizes revenue collection, and improves customer service. With features like full meter-to-cash processes, enhanced delinquency management, self-service customer portals, and advanced analytics, government agencies can streamline their billing processes and provide a superior customer experience. By achieving first call resolution and gaining a 365-degree customer view, agencies can enhance operational efficiency and revenue optimization.
Asset Management Excellence
Infor's solution also offers industry-specific asset management for government agencies involved in utilities, public works, transportation, and storm districts. Integrated with other modules such as customer service, billing, and permitting, the asset management module provides tools for asset tracking, work management, preventive maintenance scheduling, work order management, and advanced asset analysis. By leveraging industry-specific data models and GIS capabilities, agencies can optimize asset performance, mitigate risks, and improve operational efficiency.
Customer Service Enhancement
The IPS Customer Service module by Infor is designed to help agencies respond to public requests effectively. With features like call center options, citizen portals, direct work order management links, GIS mapping, and auto-assignment capabilities, agencies can strengthen connections with their citizens and improve service delivery. By leveraging productivity-enhancing tools and KPI enforcement options, government agencies can ensure quick responses to citizen requests and enhance overall customer satisfaction.