Infor Support Philosophy
Infor CloudSuite Food & Beverage provides unparalleled support services aimed at enhancing customer satisfaction and success. Infor's support philosophy revolves around creating exceptional experiences that customers love by offering personalized service delivered by experts who understand the software, industry, and business of each customer. The goal is to anticipate challenges, pursue opportunities proactively, and elevate the partnership between Infor and its customers to achieve greater outcomes collectively.
Holistic Customer Experience
Infor Support focuses on building a holistic customer experience across all support disciplines. By integrating various support functions seamlessly, customers can navigate the support ecosystem effortlessly, ensuring a smooth and efficient resolution of issues. The holistic approach enhances customer satisfaction and retention by providing a unified support experience tailored to the unique needs of each customer.
Automated Tools and Expanded Engagement Channels
To make support more accessible and user-friendly, Infor implements automated tools and expands engagement channels. Customers can quickly find answers and solutions through self-service portals, chatbots, and other automated resources, streamlining the support process. Additionally, Infor offers multiple engagement channels such as online chat, email support, and phone assistance to cater to diverse customer preferences, ensuring a personalized and responsive support experience.
Knowledge Sharing and Innovation
Infor Support prioritizes knowledge sharing and inspires innovation within its customer base. By fostering a collaborative environment where customers can share insights, best practices, and innovative solutions, Infor creates a robust support community. This sharing of knowledge leads to continuous improvement, enhanced product utilization, and innovation within the customer ecosystem, benefiting all stakeholders involved.
Infor Concierge for Comprehensive Support
Infor Concierge serves as a centralized platform where users can access all the necessary information about their Infor services and solutions. From support incident updates to product enhancements, recommended classes, and upgrade details, Infor Concierge offers a comprehensive support experience. Users can log in to track their support tickets, participate in product improvement initiatives, and stay informed about the latest education resources and upgrades relevant to their solutions.
Infor Support Plan Features and Lifecycle Policy
In addition to personalized support services, Infor provides a range of Customer Success and Managed Services to ensure sustainable success for its customers. The Support Operations Handbook outlines support policies and processes, while the General Product Life Cycle Policy guides customers on product updates and enhancements. Customers can also explore Premium Support options tailored to their language preferences for a more enriching support experience.