Welcome to Infor Support
Infor Support is dedicated to creating exceptional experiences for customers through personalized service delivered by industry experts. The team at Infor understands the unique challenges faced by businesses in various industries and strives to proactively anticipate issues, pursue opportunities, and foster a collaborative partnership with its customers. The key goals of Infor Support include building a comprehensive customer experience across all support disciplines, offering faster and easier access to answers and solutions through automated tools and diverse engagement channels, and promoting knowledge sharing and innovation.
Infor Concierge: A User-Friendly Support Solution
Infor Concierge is a specialized portal that caters to the needs of users seeking information about Infor services and solutions. Through Infor Concierge, users can conveniently access various features such as logging in, receiving updates on support incidents, participating in product enhancement surveys, checking dates for recommended classes, exploring product-specific education classes and webinars, and staying informed about necessary upgrades for owned products. This user-friendly platform is designed to enhance the overall support experience and ensure that users have all the resources they need at their fingertips.
Infor Support Plan Features and Product Life Cycle Policy
Infor offers a wide array of Customer Success and Managed Services tailored to provide comprehensive support, success resources, and services to drive sustainable success for customers. By visiting the CareFor Success and Managed Services webpage, users can gain insights into the various support offerings. Additionally, the Support Operations Handbook outlines support policies and processes, while the General Product Life Cycle Policy offers valuable information on product life cycles. For those interested in Premium Support, information is available in multiple languages to cater to a diverse global audience.