Overview of Infor Public Sector Solutions
Infor Public Sector Solutions offer state, city, or county citizens high-quality services accessible from any device, enhancing government transparency and accountability. The suite of applications increases productivity and efficiencies with online self-services and relevant content.
Licensing, Permitting, and Billing Features
Infor's public sector solutions enable managing user-defined licenses, handling regulatory processes, processing payments, managing rates and delinquencies, and providing online citizen portal services. The system streamlines processes and maximizes revenue.
Community Development and Regulation (CDR) Software
The CDR software offers land management, project management, permits, licensing, billing, mobile automation, mapping, and code enforcement. It provides citizen self-service, mobile field automation, GIS integrations, and plan review tools, all ensuring touchless business processes.
CIS Billing and Asset Management
Infor's CIS Billing solution automates billing operations, optimizes revenue collection, and enhances customer service. It offers meter-to-cash processes, self-service portals, advanced analytics, asset tracking, preventive maintenance, and risk management.
Customer Service and Productivity
IPS Customer Service helps agencies respond effectively to public requests through call center options, citizen portals, GIS mapping, work order management, and KPI tools. Strengthening connections between citizens and government enhances service delivery and ensures seamless interactions.
Success Metrics and Additional Resources
Implementing Infor solutions led the Municipality of Anchorage to achieve a 100% ROI in 12 months, save 12.4% on project budgets, and increase customer service delivery by 62%. Additional resources like best practice guides, white papers, and videos further enhance government operations and citizen engagement.