Infor Support Experience
Infor WMS provides personalized service, delivered by experts who understand not only the software but also the industry and business of their customers. This approach helps anticipate challenges, pursue opportunities proactively, and create a partnership greater than the sum of its parts. The goal is to build a holistic customer experience across all Infor Support disciplines, making it faster and easier for customers to get answers and find solutions through automated tools and expanded engagement channels.
Infor Concierge for Comprehensive Support
Infor Concierge is a tool that allows users to access everything they need to know about their Infor services and solutions. Users can log in to find updates on support incidents, participate in quick views and voting on product enhancements, get information on recommended classes, product-specific education classes and webinars, and details on upgrades needed for the products they own. This platform ensures that users have all the necessary resources readily available to enhance their overall support experience.
Support Plan Features and Product Life Cycle Policy
Infor offers a wide array of Customer Success and Managed Services to drive sustainable success for its customers. Users can visit the CareFor Success and Managed Services web page for more information, read the Support Operations Handbook for Support policies and processes, and view the Infor General Product Life Cycle Policy. Furthermore, users can access information about Premium Support in multiple languages including English, Chinese, Dutch, French, German, Italian, Japanese, Portuguese (Brazil), and Spanish (Spain).