Optimize Your Robotic Surgery Program
Intuitive Surgical's da Vinci Services are designed to help healthcare professionals run efficient and effective robotic surgery programs. With a focus on reliability, real-time support, and access to valuable resources, these services aim to ensure that da Vinci systems operate smoothly for optimal patient outcomes.
Service Plans to Suit Your Needs
Intuitive offers a range of service plans tailored to the requirements of different robotics programs. The da Vinci Complete Care plan provides a responsive and experienced support team, connectivity solutions, maintenance, and an online customer portal. For high-volume surgery programs, da Vinci Premium Care is available, along with a plan specifically designed for low-volume programs.
Real-Time Technical Support
One of the key features of da Vinci Services is the ability to access real-time technical support through the Technical Support Team. This team comprises technical engineers with an average of over 10 years of experience with da Vinci systems, providing quick assistance and guidance to address any issues that may arise.
OnSite Access and Monitoring
Through the OnSite Access and Monitoring feature, technicians can diagnose and resolve issues remotely, sometimes without the need to shut down the system. This capability ensures that disruptions to surgeries are minimized, allowing for seamless operation of da Vinci systems.
Efficient Program Administration
The customer portal, accessible through My Intuitive, offers healthcare professionals a centralized platform to monitor and manage their robotic surgery program. By providing insights into inventory, system utilization, returns and exchanges, purchasing transactions, and open credits, the portal simplifies program administration tasks.
Instrument Reprocessing Support
Intuitive's Sterile Reprocessing Service is designed to maximize the lifespan and reliability of da Vinci instruments. The support team works closely with users to establish best practices for reprocessing instruments and endoscopes, ensuring that these critical components are properly maintained.
Educational Resources and User Manuals
Apart from service and support, Intuitive also offers professional education and program services for skills training and optimization of da Vinci programs. Additionally, users can access product user manuals for detailed instructions and documentation related to da Vinci surgical systems and instruments.
Immediate Priority Support
Healthcare professionals can receive immediate priority support by contacting da Vinci support, even during procedures. By dialing the specified number and choosing Option 1, users can reach technical support and customer service throughout the designated hours, ensuring assistance whenever needed.