The Challenge: Manual Workflow vs Lean Legal Team
Paddle, a payments infrastructure provider for SaaS companies, faced challenges with inefficient contract processes due to a lean legal team. Their manual workflow involved multiple tools, conversion between formats, and endless back-and-forth negotiations, resulting in significant time investments from both sales and legal teams. This cumbersome process led to a lack of transparency and oversight.
The Requirements: Seeking a Solution for Efficiency and Control
Paddle's legal team sought a contract automation solution to streamline processes, mitigate risks, and gain better control over contracts. Additionally, they needed a tool that could handle supplier agreements and provide a searchable repository. Sales required a solution that simplified the contract process, eliminating the need to navigate between various tools, thus enhancing operational efficiency.
The Solution: Implementing Juro for All-in-One Contract Automation
In response to their challenges, Paddle implemented Juro, integrated with Salesforce, which significantly streamlined their contract processes. Juro's ease of use allowed for quick deployment, and its features like self-serve contracts, in-browser negotiation, and centralized contract repository delivered immense value to both legal and sales teams. The platform reduced manual work, improved workflow efficiency, and enhanced risk mitigation.
The Results: Achieving Efficiency and Savings with Juro
The adoption of Juro enabled Paddle to generate and approve contracts in just four clicks, significantly reducing the time spent on contract creation and review. Sales team members saved 25 minutes per contract, while legal saw time savings of at least three and a half hours per contract. Overall, Juro provided a unified workspace for contracts, contributing to enhanced collaboration between legal and sales, while also delivering substantial time-saving benefits.
Delivering Value Beyond Legal and Sales
Juro's impact extended beyond Paddle's legal and sales teams, with other departments like customer support and account management benefiting from the platform. By enabling self-serving contract amendments and centralizing contract management, Juro empowered teams across the organization to be more efficient, agile, and compliant. The platform's versatility and impact on risk management led Paddle to upgrade to Juro's enterprise plan, showcasing its value across various functions.