Introduction to Tebra Software Services
Tebra offers a comprehensive suite of services aimed at transforming the healthcare industry. The Tebra Terms of Service outline the agreement between Tebra Technologies, Inc. and its customers, detailing the access and use of Tebra's services as specified in the order forms or subscription agreements. Customers can leverage Tebra's solutions across various offerings collectively known as the Service.
Support Responsibilities
Tebra is dedicated to providing robust support to its customers. The Support Policy details the customer support services offered by Tebra. Customers, on the other hand, have certain responsibilities when using the service. They are required to ensure that only authorized employees and contractors access the Service for the benefit of the customer. Compliance with the Terms of Service is essential, and customers must guarantee that their staff and contractors adhere to these terms.
Customer Information and Responsibilities
Customers maintain ownership of data, documents, and files uploaded to the Service, known as Customer Information. Tebra is granted a license to utilize this information for service purposes. It's crucial for customers to safeguard their data and prevent unauthorized access. Customers are responsible for the accuracy of the information provided, ensuring that it complies with relevant laws. Tebra relies on customers to furnish correct and lawful information, holding them accountable for any inaccuracies or non-compliance.
Additional Terms for 'Tebra Clinical' Service Offering
For customers utilizing the 'Tebra Clinical' Service Offering, specific terms apply, especially concerning Electronic Prescriptions for Controlled Substances (EPCS). Customers and Prescribing Providers need to adhere to stringent guidelines to maintain the security and integrity of the EPCS feature. The use of Tokens, whether Hard or Soft, is regulated to prevent unauthorized access and misuse. Prescribing Providers must promptly report any discrepancies or security breaches to Tebra to uphold the integrity of the EPCS service.