Elevate Customer Service with Kenyt's Multi-Chat Support Solution

Kenyt

Elevate Customer Service with Kenyt's Multi-Chat Support Solution

Streamlined Collaboration for Faster, Efficient Customer Service

Kenyt's Multi-Chat Support offers streamlined collaboration tools to enhance customer service efficiency. By allowing quick chat transfers to specialist teams, categorizing teams based on specialization, and ensuring consistent brand voice across all channels, this solution enables businesses to deliver responsive and cohesive support.

Real-Time Agent Status and Even Workload Management

With Kenyt's Multi-Chat Support, businesses can identify available agents in real-time for quick handover and streamline workload distribution. AI agents can auto-assign chats or choose manually to ensure fair distribution, leading to seamless agent handovers and faster connections to specialist teams. Chat history guides the next agent, ensuring user queries are effectively addressed.

Enhanced Collaboration and Agent Performance Analysis

Kenyt's solution offers collaboration history, chat transcripts for reference, and insights into user preferences to improve service delivery. By tracking agent productivity and creating performance reports based on multiple parameters, businesses can gauge agent skills effectively. Additionally, exporting reports in customizable formats allows for detailed analysis and continuous improvement.

AI Support for Human Agents and Immediate Support Access

Kenyt's Multi-Chat Support integrates AI agents to assist human agents in locating resources, suggesting smart resources, providing chat summaries, offering grammar suggestions, and ensuring error-free replies. This AI-human collaboration enhances support quality and efficiency. With 24/7 multi-channel team collaboration, businesses can deliver immediate, high-quality support to customers across various platforms, enhancing overall service effectiveness.

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