Comprehensive Support for Your Supply Chain Transformation
Kinaxis's RapidResponse Support Services go beyond traditional support offerings, aiming to provide the highest quality customer service to ensure a successful implementation of Maestro™ (formerly known as RapidResponse®). Their dedicated team of experts is committed to guiding you through your transformation journey by sharing valuable insights and best practices to help you manage your business effectively while realizing value quickly and consistently.
Always Here for You
Kinaxis understands the importance of being there for their customers when needed. With a focus on customer success, they offer continuous support along your supply chain planning needs. Whether you are transitioning from Excel or looking to digitally transform your supply chain, Kinaxis is trusted by companies of all sizes and across various industries to provide reliable support throughout the process.
Access to Knowledge Network
As a Kinaxis customer or partner, you gain access to the Kinaxis Knowledge Network, your single point of entry for all support services. Through this platform, you can log or update cases, access a comprehensive knowledge base, stay updated on Maestro's latest features, and engage in discussion forums to address any questions or concerns you may have.
Customer Testimonial - Schneider Electric
Schneider Electric, a global leader in energy management and automation, attests to the effectiveness of Kinaxis's support services in accelerating their deployment of Maestro. By leveraging Kinaxis's strong support and commitment, Schneider Electric was able to mitigate potential issues and reduce performance risks, enabling them to stay ahead in their supply chain planning.
Empowering Your Supply Planning
With Kinaxis's RapidResponse Support Services, you can unify your supply chain planning processes to gain insights sooner and act faster. By aligning supply with demand on a weekly, daily, and near real-time basis, you can optimize your operations and make informed decisions to drive business success.