Empowering Customer and Analyst Insights: How KNO Plus Transformed a Leading Asian Bank's Operations

KNO Plus

Empowering Customer and Analyst Insights: How KNO Plus Transformed a Leading Asian Bank's Operations

Enhancing Customer Experience with AI Assistants

KNO Plus, through its AI assistants, enabled the Leading Asian Bank to streamline its credit card information discovery process. By condensing extensive product and service data into direct, efficient responses, the bank enhanced customer queries, leading to higher web to lead conversions. The AI assistants delivered prompt and clear information to queries like finding the most suitable credit card or understanding associated fees, enriching the customer interaction on the bank's portal.

Boosting Analyst Efficiency through AI-driven Insights

KNO Plus transformed the equity analyst team's efficiency by providing tools that enabled quick information retrieval and instant insights from numerous analyst reports. By scanning through hundreds of reports on industry trends, the AI assistants helped analysts access relevant data swiftly, reducing analysis time significantly. The assistants extracted insights from complex data, helping analysts generate comprehensive reports in minutes rather than hours of manual search and synthesis. This enhancement led to more timely and comprehensive market insights.

Advanced AI Solutions for Privacy and Compliance

KNO Plus ensured the bank's compliance mandates were met by deploying the AI assistants in their private cloud. This approach guaranteed data security and confidentiality while providing advanced AI solutions for enhancing customer experience and accelerating analyst insights. By leveraging AI in a secure environment, the Leading Asian Bank could benefit from the efficiency and accuracy of AI-driven processes without compromising data integrity or privacy.

Measurable Impact and Future Expansion

The implementation of KNO Plus AI assistants resulted in significant time savings and accuracy improvements for both end users and internal analysts. The reduction in time to access information, from minutes to seconds, led to increased traffic and improved market insights. With impressive precision rates and recall rates, the AI assistants demonstrated their effectiveness in transforming operations. The bank's plan to expand the usage of these assistants and integrate AI technology further showcases the successful partnership and the impactful future potential of AI-driven solutions.

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