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KNO Plus

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Enhancing Support Teams with KNO Plus Support Agent Assist

Empower Support Teams with AI Companions

KNO Plus Support Agent Assist offers powerful AI companions that transform historical conversations into valuable knowledge. These AI assistants provide instant resolutions to queries and offer ready-to-send responses, enabling support teams to deliver efficient and effective solutions from day one.

Streamlined Knowledge Management

With KNO Plus Support Agent Assist, support teams can easily add and access all knowledge sources, including structured, semi-structured, and unstructured data. The AI companions can be trained using a catalogue of over 50 popular canned skills or customized skills, ensuring that they are equipped to handle a wide range of support queries.

Seamless Integration and Deployment

Support Agent Assist allows teams to seamlessly integrate the AI assistants into their existing channels of communication. Whether it's through a CRM system, a support workbench, or a product knowledge base, the assistants can quickly provide context, summaries, and solutions to customer queries. Additionally, support teams can easily connect the AI assistants to their ticketing tools, streamlining ticket processing and improving efficiency.

Advanced Insights and Automation

KNO Plus Support Agent Assist offers advanced features like share of voice analysis, conversation categorization, user behavior analysis, and ready-to-distribute insights. These tools help support teams understand popular themes, categorize conversations efficiently, group users based on behavior, and automate response generation, saving time and improving customer satisfaction.

Comprehensive Security and Compliance

In addition to its powerful features, KNO Plus Support Agent Assist prioritizes security and compliance. The platform is ISO 27001 2022 certified, SOC 2 Type II compliant, private cloud ready, pentested by top security experts, and GDPR and HIPAA compliant. This ensures that customer data is protected and handled in accordance with the highest security standards.

Flexible Integrations and Cloud Options

Support Agent Assist provides seamless integrations with popular channels like Slack, Microsoft Teams, Zendesk, Intercom, Freshworks, and WhatsApp. Users can also choose from a selection of Language Model Libraries (LLMs) like GPT-x, Gemini, Anthropic, Llama, and opt for private cloud deployment on platforms like Amazon Web Services and Microsoft Azure, offering flexibility and scalability.

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Revolutionizing Insurance Operations with AI Automation

Understanding AI in Insurance Automation- A Strategic Imperative

Artificial Intelligence (AI) is reshaping insurance operations by automating tasks that traditionally required human intelligence. In the insurance sector, AI is used to streamline processes like underwriting, claims processing, and customer service. This shift towards AI heralds a new era of efficiency, accuracy, and speed in insurance operations, transcending manual workflows.

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