Revolutionizing Customer Support: Alltius AI Assistant for Leading Digital Lender

KNO Plus

Revolutionizing Customer Support: Alltius AI Assistant for Leading Digital Lender

Client Overview

The leading digital lender based in Bangalore, India, is a Series D funded financial services platform with over $1B annual disbursements, $40M profit target, and 7 million customers. Seeking to optimize operational costs, the client faced challenges with a high ticket volume of 10,000 daily, causing a 4-5 hour average wait time for responses.

Challenges Faced

The client struggled with inefficient support operations due to ticket queuing delays, lack of tribal knowledge utilization, inconsistent response quality, and lengthy agent onboarding times. New agents took 3-6 months to reach proficiency compared to experienced agents, impacting customer satisfaction and operational efficiency.

Solution Implementation

To address these challenges, Alltius collaborated with the client to deploy an AI assistant powered by a vast training dataset. The AI assistant leveraged resolved customer conversations, web documentation, and agent handbooks to generate personalized draft email responses. This solution aimed to reduce wait times, enhance response quality, and standardize email responses by incorporating placeholders for customer-specific data.

Results Achieved

Following the implementation, the AI assistant generated 3,000-5,000 email responses daily, leading to a 50% reduction in customer wait times from 4-5 hours to 2-3 hours. Agents now focus on validating responses rather than crafting them from scratch, thanks to pre-filled placeholders. The integration improved operational efficiency by decreasing response drafting time and assignment queues significantly.

Future Plans

Looking ahead, the Alltius team aims to enhance draft email quality further, expand coverage to handle all 5000+ daily emails, address in-app chat scenarios through pilots, and implement ticket assignment and labeling use cases to continually reduce customer wait times and improve support operations.

Stay Ahead in Today’s Competitive Market!
Unlock your company’s full potential with a Virtual Delivery Center (VDC). Gain specialized expertise, drive seamless operations, and scale effortlessly for long-term success.

Book a Meeting to Avail the Services of KNO Plus

Revolutionize Communication with KNO Plus on Slack

Introduction to KNO Plus

KNO Plus is now available on the Slack app marketplace, offering a new and efficient way to satisfy your curiosity. This tool provides precise and quick answers to a wide range of inquiries, enhancing communication within your workspace.

Read article

Empowering Developer Workflows with Alltius Hiro Smart Tool

Streamlining Web3 Development

Hiro's smart contract dev tool, Hiro, offers coaching, testing, and deployment of AI bots for developer assistance in under 1 hour. The Hiro System aids thousands of crypto users in finding precise help and code snippets within seconds, amidst a vast pool of information and resources.

Read article

Maximizing Customer Experience with KNO Plus Resources

AI Resources for Conversion, Engagement, and Retention

Explore our suite of AI resources, including guides, webinars, and demos, designed to help you enhance customer conversion rates, engagement, and retention. From beginner guides to advanced webinars, our resources cover various aspects of leveraging AI for optimal customer experiences.

Read article

Empowering Customer and Analyst Insights: How KNO Plus Transformed a Leading Asian Bank's Operations

Enhancing Customer Experience with AI Assistants

KNO Plus, through its AI assistants, enabled the Leading Asian Bank to streamline its credit card information discovery process. By condensing extensive product and service data into direct, efficient responses, the bank enhanced customer queries, leading to higher web to lead conversions. The AI assistants delivered prompt and clear information to queries like finding the most suitable credit card or understanding associated fees, enriching the customer interaction on the bank's portal.

Read article

Enhancing Your Workspace with KNO Plus Assistance

Assistants Management

Assistants in KNO Plus are custom versions that can be tailored to a specific team or use case within your organization. To effectively manage your assistants, navigate to the designated workspace section. Here, you can train your assistants on specific knowledge bodies, ensuring they provide accurate and personalized assistance.

Read article

Welcome to Knowledge Base!

KB at your finger tips

KNO Plus