Empowering Customer Service with Kore.AI's Agent AI Solutions

Kore.AI

Empowering Customer Service with Kore.AI's Agent AI Solutions

Next-Best Action

Kore.AI's Agent AI solution offers next-best action functionalities that assist agents in providing better outcomes for customers. By utilizing generative AI-powered suggestions, agents can receive real-time guidance based on the current conversation and customer history. This tailored approach enhances customer experience by analyzing individual interactions and unique profiles to increase satisfaction, loyalty, and customer lifetime value. Moreover, the AI analyzes data from customer interactions to offer valuable insights, aiding in decision-making processes and improving overall customer service.

Real-Time Coaching

The real-time coaching feature provided by Kore.AI analyzes customer conversations and speech patterns to improve agent performance instantly. This context-specific guidance helps agents understand natural speech, adjust coaching to specific conversations, and offer precision in guiding agents through challenges like pricing, competition, or escalations. Additionally, real-time coaching helps retain more agents by enhancing job satisfaction, morale, and reducing agent churn while teaching new skills that improve interactions with customers.

Task Automation

Kore.AI's task automation feature simplifies workflows by automating tasks using generative AI to gather customer information across various applications. Through one-click task completion, agents can accelerate query resolution, approve automations before sending responses, and improve customer experience by reducing average handle time. By reducing wrap-up time and allowing agents to review and click to submit interaction summaries, task automation streamlines processes and enhances overall efficiency.

Guided Playbooks

With AI-powered guided playbooks, Kore.AI helps agents provide consistent and compliant service across interactions. By crafting consistent conversations, updating playbooks based on past interactions, and ensuring real-time adherence to guidelines, agents can deliver uniform, brand-aligned customer communications. These guided playbooks boost agent confidence, accelerate ramp time, and ensure brand compliance, protecting and enhancing the brand image.

Search AI

Kore.AI's Retrieval Augmented Generation (RAG) engine enables agents to efficiently search and access information from public and private knowledge bases, improving agent efficiency and productivity. By using enterprise-ready RAG, agents can save time and frustration associated with manually searching for information, resulting in more effective search capabilities that lead to information-rich and customer-friendly answers.

Sentiment Analysis

Using sentiment analysis, Kore.AI allows businesses to gain insight into customer sentiments, helping agents provide empathetic responses. By identifying customer emotions related to the brand, products, and service experience, agents can tailor responses to meet customer needs effectively. This data-driven approach empowers agents to make informed decisions based on customer behavior, ultimately improving customer and employee satisfaction.

Auto Summarization

Kore.AI's Auto Summarization feature saves time, reduces distractions, and improves efficiency for agents by automatically summarizing interactions. By providing real-time interaction visibility, post-interaction wrap-up, multi-language support, and seamless integration with popular CRMs, this AI-powered tool enhances agent focus on customers, streamlines workflow processes, and ensures accurate and efficient customer interactions.

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