The Solution for Exceptional Customer Experiences
Kustomer is a dedicated platform designed to create zero-effort, exceptional customer experiences. It serves as the go-to solution for some of the most innovative customer service brands globally. By offering AI capabilities such as AI Agents, Customer Assist, and Agent Assist, Kustomer empowers businesses to streamline their customer interactions and provide personalized, efficient support.
The Kustomer Story and Core Values
Founded by pioneers Brad Birnbaum and Jeremy Suriel, Kustomer has a rich history in revolutionizing enterprise tech. Their journey began in 1994 with eShare Technologies, where they introduced large-scale chat for customer support, catering to renowned companies like 1800Flowers, AOL, and Dell. The core values at Kustomer, including being customer-obsessed, open, skrappy, and driven by data, highlight the dedication to delivering exceptional service.
Leadership Team and Mission
The leadership team at Kustomer boasts over 150 years of combined experience in the Customer Experience space. Led by CEO Brad Birnbaum and CTO Jeremy Suriel, the team is committed to bringing the mission of exceptional customer experiences to life. With a diverse group of executives overseeing various aspects of the company, Kustomer ensures a holistic approach towards achieving customer satisfaction.
AI Capabilities and Solutions
Kustomer offers a range of AI capabilities, including AI Agents, CRM, Omnichannel support, and advanced Workflows and Reporting features. These capabilities enable businesses to provide proactive service, self-service options, and efficient agent support. With a focus on security and seamless integrations, Kustomer equips organizations with the tools they need to deliver top-tier customer service.