Enhancing Agent Efficiency and Customer Satisfaction
Kustomer's Agent Assist is a revolutionary AI-powered copilot designed to boost agent efficiency by an impressive 65%. By providing agents with the most advanced tools, Kustomer allows them to deliver exceptional customer experiences. With instant access to past conversations, real-time customer data, and personalized prompts, agents can swiftly resolve customer issues, fostering long-term relationships and satisfaction.
Empowering Agents with AI Capabilities
Agent Assist equips customer support teams with a range of versatile features to enhance agent productivity. From suggested responses and conversation summaries to text enhancements and 2-way translations, agents have everything they need to excel. The AI-generated insights, tone and brand configuration, and integration with external data sources further supercharge support operations, ensuring a seamless and personalized customer experience.
Real-world Success Stories with Agent Assist
Amare Global's customer service agents have experienced tangible benefits from using Agent Assist. By polishing spelling and grammar in outbound emails and chats, fine-tuning response shortcuts, and leveraging KIQ for crafting messages confidently, agents have seen a 90% improvement in handling customer inquiries. Offering a user-friendly interface, Kustomer's tool has particularly helped ESL agents feel more confident and efficient in their interactions.
Unleash the Power of AI in Customer Support
Are you ready to revolutionize your customer support operations? With Agent Assist, you can harness the power of AI to streamline processes, enhance agent efficiency, and elevate customer satisfaction. Schedule a demo today and discover how Kustomer's innovative solution can transform your support team into a customer experience powerhouse.